Renewal Executive - Real Estate
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Key skills for this role
About the Role
Al Marwan Group seeks a Renewal Executive for its Real Estate team in Sharjah, UAE. The role manages tenancy contract renewals and terminations, tenant relations, and system administration using Yardi.
Key Skills for This Role
Responsibilities
- Prepare and send renewal notices to tenants in a timely manner
- Follow up with tenants through phone calls, WhatsApp, emails, and formal correspondence regarding contract renewals
- Conduct renewal negotiations while ensuring compliance with company policies and market conditions
- Prepare, print, and process tenancy contracts through Yardi and offline systems
- Ensure all renewal documentation is completed accurately and maintained properly
- Handle tenant termination requests and conduct termination negotiations
- Process tenancy contract terminations in accordance with company procedures
- Prepare and manage No Objection Certificates (NOCs) and coordinate move out procedures
- Liaise with relevant departments to ensure a smooth termination and handover process
- Build and maintain strong relationships with tenants to enhance tenant satisfaction and retention
- Address tenant inquiries, concerns, and complaints professionally and efficiently
- Perform data entry and workflow management through the Yardi system
Requirements
- Bachelor’s degree in Business Administration, Real Estate, or a related field
- Minimum 2 3 years of experience in real estate leasing, renewals, or tenant management
- Strong negotiation and communication skills
- Customer service oriented with a professional and positive attitude
- Proficiency in Microsoft Office applications
- Experience with Yardi systems is required
- Ability to multitask, prioritize, and work efficiently under pressure
- Strong attention to detail and organizational skills
Full Job Posting
Role Scope
- We are seeking a proactive and customer focused Renewal Executive to join our Real Estate team.
- The Renewal Executive will be responsible for managing the end to end renewal and termination process for residential and commercial tenancy contracts while ensuring a high level of tenant satisfaction and retention.
- The role requires strong negotiation skills, excellent customer service, and the ability to coordinate effectively with internal departments to ensure smooth tenant experiences and accurate system management.
Key Responsibilities
- Prepare and send renewal notices to tenants in a timely manner.
- Follow up with tenants through phone calls, WhatsApp, emails, and formal correspondence regarding contract renewals.
- Conduct renewal negotiations while ensuring compliance with company policies and market conditions.
- Prepare, print, and process tenancy contracts through Yardi and offline systems.
- Ensure all renewal documentation is completed accurately and maintained properly.
- Handle tenant termination requests and conduct termination negotiations.
- Process tenancy contract terminations in accordance with company procedures.
- Prepare and manage No Objection Certificates (NOCs) and coordinate move out procedures.
- Liaise with relevant departments to ensure a smooth termination and handover process.
- Build and maintain strong relationships with tenants to enhance tenant satisfaction and retention.
- Address tenant inquiries, concerns, and complaints professionally and efficiently.
- Coordinate with maintenance and property management teams to ensure timely resolution of tenant issues.
Administrative & System Management
- Perform data entry and workflow management through the Yardi system.
- Update and maintain records related to Contract Renewals, Contract Terminations, Tenant Profiles, and RentCafe Portal.
- Generate reports and maintain accurate records of tenant interactions and transactions.
- Ensure all documentation is updated, organized, and compliant with company policies.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Real Estate, or a related field.
- Minimum 2 3 years of experience in real estate leasing, renewals, or tenant management.
- Strong negotiation and communication skills.
- Customer service oriented with a professional and positive attitude.
- Proficiency in Microsoft Office applications.
- Experience with Yardi systems is required.
- Ability to multitask, prioritize, and work efficiently under pressure.
- Strong attention to detail and organizational skills.
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