Remote IT Support - Part Time & Full Time
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Key skills for this role
Role Overview
TauRx Therapeutics is seeking an IT Support professional to provide first-line technical support to researchers and staff.
The role is remote and supports both full-time and part-time opportunities.
The position serves as the first point of contact for IT-related queries and helps maintain operational effectiveness.
Key Skills for This Role
Full Job Posting
Job Overview
TauRx Therapeutics is seeking an IT Support professional to provide first-line technical support to researchers and staff.
The role is remote and supports both full-time and part-time opportunities.
The position serves as the first point of contact for IT-related queries and helps maintain operational effectiveness.
About TauRx Therapeutics
TauRx Therapeutics develops treatments for Alzheimer's disease and related neurodegenerative disorders.
The company focuses on early intervention, clinical research, and improving outcomes for people affected by dementia.
Compensation
- Compensation is listed at $25 to $35 USD per hour.
Workplace
- The position is remote.
Key Responsibilities
- Provide first-line technical support through email, telephone, and remote-support tools.
- Diagnose and resolve hardware, software, and networking issues for Windows and macOS systems.
- Install, configure, and maintain computer systems, applications, and peripheral devices.
- Manage user accounts, permissions, and access rights across platforms including Microsoft 365.
- Assist with onboarding new employees by preparing equipment and access.
- Log incidents and service requests in the IT ticketing system.
- Escalate unresolved or complex issues to senior IT personnel.
- Create and maintain IT support documentation and user guides.
- Follow company security policies and procedures.
Qualifications and Skills
- Proven experience in an IT helpdesk, technical support, or similar role.
- Strong working knowledge of Windows and macOS operating systems.
- Proficiency supporting Microsoft 365, including Teams, SharePoint, and Outlook.
- Strong problem-solving and analytical skills with a logical troubleshooting approach.
- Strong verbal and written communication skills for explaining technical concepts to non-technical users.
- Ability to work independently in a remote environment.
- Experience with remote desktop applications and helpdesk software is highly desirable.
- A recognized IT qualification such as CompTIA A+ or a Microsoft certification would be advantageous.
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