Relationship Support Manager
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Key skills for this role
About the Role
Barclays is looking for a Relationship Support Manager to join its Corporate Banking team in Dubai. The role involves supporting a portfolio of corporate clients, managing onboarding, KYC, and client service, while working closely with Relationship Managers.
Key Skills for This Role
Responsibilities
- Lead the onboarding process for new clients or new products to existing clients
- Work with KYC team to obtain all relevant KYC documentation and complete KYC refreshes
- Assist in Enhanced Due Diligence by performing new account screening and analysis
- Maintain Salesforce records and pipeline, generate and monitor leads
- Provide day to day service provision for customers
- Prepare client meeting presentations and attend customer meetings
- Handle service queries from clients on deposit management
Requirements
- Genuine interest in financial markets
- Graduate/Post graduate degree
- Teamwork and project management skills
- Ability to manage multiple tasks with differing priorities
- Ability to speak Arabic
- Fluency in English; additional Asia Pacific language skills encouraged
Full Job Posting
Role Overview
- Join us as a Relationship Support Manager based in Dubai.
- We are looking for a proactive and client focused Relationship Support Manager to join our Corporate Banking team. This role is ideal for someone who enjoys building strong client relationships, coordinating across multiple stakeholders, and delivering exceptional service to corporate customers.
- Working closely with Relationship Managers, you will play a key role in supporting a portfolio of corporate clients, ensuring their banking needs are met efficiently while maintaining the highest standards of risk, compliance, and operational excellence.
What You Will Be Doing
- Lead the on boarding process for new clients or new products to existing clients. Ensure that new/existing clients and products are set up on relevant systems.
- Work with KYC team to obtain all relevant KYC documentation. Complete all required KYC refreshes across the portfolios.
- Assist in Enhanced Due Diligence by performing new account screening, conducting analysis of existing account reviews, as well as other KYC/AML processes.
- Maintain our Salesforce records and pipeline. Generate and monitor leads and update leads on Salesforce.
- Provide day to day service provision for customers.
- Co ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome.
- Prepare MI for internal stakeholders and team meetings.
- Prepare client meetings presentations, engaging product specialists where appropriate.
- Prepare information for and attend customer meetings.
- Assist with development of, and revisions to the Client Relationship Plan.
- Work with Relationship Directors to identify potential new customers and maintain database of potential customers.
- Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately manage, record and prevent customer complaints in line with our regulatory requirements and ensure great customer outcomes.
Essential Skills/Basic Qualifications
- Genuine interest in financial markets
- Graduate/Post graduate degree
- Teamwork and project management skills
- Ability to manage multiple tasks with differing priorities.
- Ability to speak Arabic
Desirable Skills
- Fluency in English, additional Asia Pacific language skills encouraged
- Resourcefulness, team orientation, enthusiasm, and an entrepreneurial spirit
- Able to collaborate with stakeholders with different levels of seniority
- Ability to interpret MI into meaningful data
Purpose of the role
- To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long term success.
Accountabilities
- Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to s
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
- Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
- Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
- Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
- Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
- Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
- Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
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