Onboarding Business Partner
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Key skills for this role
About the Role
Barclays seeks an experienced Onboarding Business Partner to manage end-to-end client onboarding in Dubai. The role requires strong knowledge of UAE regulatory framework, KYC/AML, and client due diligence.
Key Skills for This Role
Responsibilities
- Lead end to end onboarding process for clients from prospect stage to account opening
- Act as primary point of contact for clients providing professional and personalised onboarding experience
- Build strong relationships with clients and internal stakeholders to ensure efficient onboarding
- Partner with Front Office, Operations, Risk, Compliance, and Financial Crime teams to facilitate account openings
- Ensure all client onboarding files meet Barclays policy and UAE regulatory standards
- Conduct thorough reviews of client documentation, KYC, AML, and Client Due Diligence requirements
- Identify and escalate potential risks, issues, or regulatory concerns in a timely manner
- Drive continuous improvement in onboarding processes, controls, and client experience
- Act as subject matter expert on onboarding procedures and regulatory requirements
- Support development and enhancement of Client Due Diligence policies and onboarding procedures
Requirements
- Fluency in English with excellent written and verbal communication skills
- Strong knowledge of UAE onboarding and regulatory framework including KYC, AML, and Client Due Diligence
- Proven experience managing client onboarding within Private Banking, Wealth Management, or Financial Services
- Demonstrated ability to engage directly with high profile clients
- Strong analytical and problem solving capabilities with attention to detail
- Highly organised with ability to manage multiple onboarding cases simultaneously
- Excellent stakeholder management and communication skills
- Experience supporting or onboarding clients from the Middle East region (desirable)
- Fluency in Arabic (desirable)
- Advanced Microsoft Excel skills (desirable)
Full Job Posting
Role Overview
- We are seeking an experienced, client focused, and highly organised Onboarding Business Partner to manage the end to end onboarding of clients into Barclays.
- Acting as the primary point of contact throughout the onboarding journey, you will deliver an exceptional client experience while demonstrating strong ownership, accountability, and sound judgement in a highly regulated environment.
- You will work collaboratively with Front Office, Operations, Risk, and Financial Crime teams to navigate complex onboarding requirements, proactively solve problems, and ensure full compliance with UAE regulatory and Barclays policy standards.
Key Responsibilities
- Lead the end to end onboarding process for clients of Barclays Dubai, from prospect stage through to account opening.
- Act as the primary point of contact for clients, providing a professional, responsive, and personalised onboarding experience.
- Build strong relationships with clients and internal stakeholders to ensure efficient and timely onboarding outcomes.
- Partner closely with Front Office, Operations, Risk, Compliance, and Financial Crime teams to facilitate account openings and resolve onboarding queries.
- Ensure all client onboarding files meet Barclays policy requirements and UAE regulatory standards.
- Conduct thorough reviews of client documentation, KYC, AML, and Client Due Diligence requirements.
- Identify and escalate potential risks, issues, or regulatory concerns in a timely manner.
- Drive continuous improvement in onboarding processes, controls, and client experience.
- Act as a subject matter expert on onboarding procedures and regulatory requirements.
- Support the development and enhancement of Client Due Diligence policies and onboarding procedures.
- Serve as a role model for procedural excellence, risk awareness, and regulatory compliance.
Required Skills & Experience
- Fluency in English, with excellent written and verbal communication skills.
- Strong knowledge of the UAE onboarding and regulatory framework, including KYC, AML, and Client Due Diligence requirements.
- Proven experience managing client onboarding within Private Banking, Wealth Management, or Financial Services.
- Demonstrated ability to engage directly with high profile and demanding clients in a professional and confident manner.
- Strong analytical and problem solving capabilities with excellent attention to detail.
- Highly organised with the ability to manage multiple onboarding cases simultaneously.
- Excellent stakeholder management and communication skills.
Desirable Skills & Experience
- Experience supporting or onboarding clients from the Middle East region.
- Fluency in Arabic.
- Advanced Microsoft Excel skills, including the creation and maintenance of complex formulas, management reporting, dashboards, and data analysis.
- Experience working within an international private banking or wealth management environment.
Additional Information
- This role is based in Dubai.
- You may be assessed on key critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology.
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