Relationship Officer (Qatari &Children of Qatari Mothers)
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Key skills for this role
About the Role
To handle assigned day-to-day tasks related to Premium Banking overall segment covering both internal (staff) and external (clients) on efficient and timely manner. This to include understanding client needs, providing tailored solutions, and facilitating communication between clients and the organization.
Key Skills for This Role
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Job Summary
- To handle assigned day-to-day tasks related to Premium Banking overall segment covering both internal (staff) and external (clients) on efficient and timely manner.
- This to include understanding client needs, providing tailored solutions, and facilitating communication between clients and the organization.
- Coordinating with internal teams to address client concerns and contribute to the development of long-term strategic relationships.
- ****Key Accountabilities****
- Acting as central hub for all operational tasks for premium team (Sadara & PB)
- Successful completion of end-to-end Operational tasks within agreed TAT
- Managing Ongoing Customer Due Diligence/KYC process (preparation & system update)
- Preparing and submitting all credit proposals through various channels to include CFR/CARE/LWF
- Curating facility supporting documentations to include RORAC, MRA, CBR, OOT, Cashflow, IVF …etc.
- Coordinating with stakeholders to update & close reported cases in Risk Control Pack
- Maintain ZERO delinquent accounts by regular follow ups & recovery actions needed
- Managing all assigned activities/projects in compliance with SOPs, Zero reworks & errors
- Ensure that all reports are prepared & submitted accurately to include YLS, Portfolio Management, Leads …etc
- Handling deliverables & custody of security items (to include cards, cheque book & PDCs) in compliance to SOP & within designated retention period
- Handling all UAT (user acceptance testing) end to end testing for the required projects
- Clearing and monitoring raised Anti-Money Lundry/OMNI cases
- Contribute to the identification of opportunities for continuous improvement in systems, processes and implementing best practices geared to enhancement of production and making overall improvements
Skills
- Arabic speaking preferred
- Communications
- Interpersonal Skills
- Negotiations
- Numerical skills
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