Assistant Branch Manager (Qatari and children of Qatari mothers)
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Key skills for this role
About the Role
Commercial Bank is hiring an Assistant Branch Manager to ensure operational soundness and compliance in a branch. You will supervise staff, manage vault cash, handle customer complaints, and support the Branch Manager.
Key Skills for This Role
Responsibilities
- Ensure efficiency in branch operations that supports client experience objectives
- Ensure compliance with operating procedures, policies, and service level agreements through random spot checks
- Complete control function checklists daily and approve/reject documents via documented scanner
- Manage premises issues and control branch registers (key, physical, dispute & dispatch)
- Act as custodian of vault cash, managers cheques, and recheck teller activities
- Responsible for branch opening and closing, security alarms, and ensuring literature displays meet bank criteria
- Receive customer complaints and liaise with appropriate departments to ensure resolution
- Monitor incidents of Money Laundering while opening new accounts and daily transactions
- Provide proper handling of branch communication with other departments to ensure smooth workflow
- Ensure teams’ compliance to regulatory requirements by providing training and refresher sessions
- Assist and replace Branch Manager during leave and absence
- Organize and supervise activities of subordinates to ensure efficient work consistent with procedures
Requirements
- Bachelor’s Degree, preferably in business administration, finance, economics or a related subject
Full Job Posting
Job Summary
- To ensure upkeep of operational soundness of a branch in conjunction with strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.
- Provide necessary operational support to the team to ensure high level of service delivery efficiency resulting in enhanced client experience.
Branch Management
- Ensure efficiency in branch operations that supports client experience objectives.
- Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks.
- Ensure control function checklists are completed daily.
- Ensure completion of all financial and non financial transactions/amendments passed during the day and approve/reject documents via documented scanner.
- Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers).
- Custodian of vault cash, managers cheques & rechecking of teller activities.
- Responsible for branch opening and closing and security alarms and ensuring branch literature displays and branding meet bank criteria.
- Receive customer complaints and liaise with appropriate departments to ensure resolution.
- Monitor incidents of Money Laundering while opening new accounts and daily transactions.
- Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT.
- Ensure teams’ compliance to regulatory requirements by providing necessary training and refresher sessions.
- Assist and replace BM during leave & absence.
Supervision of Subordinates
- Organize and supervise activities and work of subordinates to ensure efficient work consistent with operating procedures and policy.
- Provide on the job training and constructive feedback to subordinates to support their overall development.
Other Accountabilities
- Check, monitor branch literature displays/branding instrument, and request installation of new materials.
- Recommend manpower staffing for branch team based on set CBQ branch target and mission statement.
- Manage and supervise all operational activities occurring within branch premise.
- Manage and supervise all financial and non financial transactions/amendments passed during the day.
- Motivate employees and ensure their performance is evaluated according to policies and procedures.
- Receive, allocate and inspect CBQ branch customer complaint and query management.
- Implement branch initiatives to promote self service channels.
- Conduct recruitment for new employees when needed and arrange trainings and capability development programs.
- Coach, give feedback and review capability of branch staffs.
- Create periodic and or ad hoc reports for branch manager.
- Lead and direct the management of change through continuous improvement of departmental systems, processes and practices.
- Develop and oversee the implementation of functional policies, procedures and controls.
Education
- Bachelor’s Degree, preferably in business administration, finance, economics or a related subject.
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