Relationship Manager
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Key skills for this role
About the Role
CXC Upstream is seeking a Relationship Manager to develop and maintain strong relationships with key stakeholders across its mining operations in Tanzania. You will act as a trusted point of contact for suppliers, contractors, and business partners.
Key Skills for This Role
Responsibilities
- Build and maintain strong working relationships with suppliers, contractors and key business stakeholders
- Serve as the primary point of contact for assigned accounts, ensuring timely communication and issue resolution
- Collaborate with procurement, operations and project teams to ensure services are delivered in accordance with contractual and operational requirements
- Monitor stakeholder satisfaction and identify opportunities to strengthen partnerships and improve service delivery
- Coordinate meetings, performance reviews and regular engagement with key partners
- Manage escalations professionally, facilitating timely resolution of operational or commercial issues
- Maintain accurate stakeholder records, correspondence and engagement plans
- Support the implementation of supplier performance management and continuous improvement initiatives
Requirements
- Previous experience in relationship management, account management, stakeholder engagement or commercial operations
- Experience ideally within mining, industrial services, infrastructure or engineering
- Excellent interpersonal, negotiation and communication skills
- Strong organisational skills with ability to manage multiple stakeholder relationships simultaneously
- Ability to work collaboratively across cross functional teams
- Professional, commercially aware and solutions focused approach
- Proficiency in Microsoft Office; experience with CRM or stakeholder management systems advantageous
Full Job Posting
The Company
- CXC Upstream is a vertically integrated mining group and one of the region’s leading gold producers, with substantial operating footprint in Geita, Tanzania.
- The Group owns and operates four mining sites, including a major mountain based gold asset with more than 50 years of demonstrable gold reserves.
- Operations extend across the entire mining value chain, including a precious metals processing facility, fleet of specialist mining machinery, and private aviation capability.
About the Role
- The Relationship Manager is responsible for developing and maintaining strong relationships with key internal and external stakeholders across CXC Upstream's mining operations.
- Acting as a trusted point of contact, you will work collaboratively with suppliers, contractors, service providers and business partners.
Key Responsibilities
- Build and maintain strong working relationships with suppliers, contractors and key business stakeholders.
- Serve as the primary point of contact for assigned accounts, ensuring timely communication and issue resolution.
- Collaborate with procurement, operations and project teams to ensure services are delivered in accordance with contractual and operational requirements.
- Monitor stakeholder satisfaction and identify opportunities to strengthen partnerships and improve service delivery.
- Coordinate meetings, performance reviews and regular engagement with key partners.
- Manage escalations professionally, facilitating timely resolution of operational or commercial issues.
- Maintain accurate stakeholder records, correspondence and engagement plans.
- Support the implementation of supplier performance management and continuous improvement initiatives.
Requirements
- Previous experience in relationship management, account management, stakeholder engagement or commercial operations, ideally within mining, industrial services, infrastructure or engineering.
- Excellent interpersonal, negotiation and communication skills.
- Strong organisational skills with the ability to manage multiple stakeholder relationships simultaneously.
- Ability to work collaboratively across cross functional teams in a dynamic operational environment.
- Professional, commercially aware and solutions focused approach.
- Proficiency in Microsoft Office; experience with CRM or stakeholder management systems is advantageous.
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