Relationship Manager - Commercial Liabilities

Role overview

Client acquisition and onboarding

• Identify, market, and onboard new clients within the Business Banking commercial segment and HNIs.
• Ensure seamless onboarding in accordance with bank compliance and regulatory guidelines.

Sales and product promotion

• Identify and maximize cross-sell opportunities across business banking and other products.
• Maintain comprehensive knowledge of Rakbank products and services to meet client needs and drive growth.
• Achieve or exceed budgeted sales and service targets and generate transactional and other revenue streams.

Compliance and risk management

• Ensure client interactions and transactions comply with bank policies, Central Bank guidelines, and regulatory requirements.
• Identify, assess, and mitigate risks associated with business-banking activities.

Portfolio and client service

• Manage and grow a Business Banking portfolio through personalized banking solutions.
• Develop retention strategies for high-value clients and maintain satisfaction and loyalty.
• Coordinate service requirements with service and back-office teams and resolve SAS and Correspondent Bank queries within turnaround times.

Market feedback and innovation

• Gather market feedback and translate it into product development and innovative customer offerings.
• Continuously seek ways to improve service delivery and client satisfaction.

Qualifications and experience

• Bachelor’s degree or equivalent, or higher degree diploma or equivalent qualification.
• At least 5 years of experience in branch banking, operations, relationship management, or customer service, preferably in a similar role.
• In-depth understanding of the target market and its requirements.
• Strong working knowledge of banking products and services with proven HNWI relationship-management skills.
• MBA qualification is preferred.