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Associate Vice President - Experience Design
Rakbank
Abu Dhabi, UAE
Full-time
Executive
Onsite
Discovered 5 days ago
UX/UI design leadershipProduct designDesign systems and governanceAgile product deliveryHuman-centered designCustomer journey mapping
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UX/UI design leadershipProduct designDesign systems and governance
Role Overview
Lead and shape end-to-end customer experience across Personal Banking digital journeys and products.
Work in an Agile, squad-based delivery environment from discovery through delivery.
Partner with Product, Technology, and Business teams to deliver measurable customer outcomes.
Key Skills for This Role
UX/UI design leadershipProduct designDesign systems and governanceAgile product deliveryHuman-centered designCustomer journey mapping
Full Job Posting
Role Overview
Lead and shape end-to-end customer experience across Personal Banking digital journeys and products.
Work in an Agile, squad-based delivery environment from discovery through delivery.
Partner with Product, Technology, and Business teams to deliver measurable customer outcomes.
What You'll Be Doing
- Own customer experience design outcomes across digital journeys and products delivered through Agile squads.
- Collaborate with Product Owners, Engineers, Business Stakeholders, and Chapter Leads throughout the product lifecycle.
- Balance long-term experience strategy with sprint-based delivery priorities.
- Lead experience reviews and quality assessments for intuitive, accessible, customer-aligned solutions.
- Govern adherence to the Design Language System across digital touchpoints.
- Act as the final experience sign-off authority for Personal Banking initiatives and customer-facing solutions.
- Drive experience research and innovation initiatives to identify customer insights, trends, and opportunities.
- Explore, validate, and champion AI-enabled customer experiences, including personalization, intelligent guidance, and process automation.
- Ensure AI-driven experiences remain customer-centric, ethical, transparent, and compliant with regulatory requirements.
- Influence prioritization and strategic decisions with Banking Leadership, Product, and Technology teams.
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