Regional Operations Manager
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Key skills for this role
About the Role
Ninja is looking for a Regional Operations Manager to lead their dark store network across the region. The role involves managing City and Area Managers, overseeing store operations, cost control, and workforce planning.
Key Skills for This Role
Responsibilities
- Lead and manage City Managers and Area Managers across the region
- Set KPIs, conduct business reviews, and build succession plans
- Oversee end to end dark store operations from inbound and putaway through picking and dispatch
- Monitor performance dashboards and turnaround times
- Own the regional operating cost base including manpower, consumables, and equipment
- Drive cost per order improvement through process optimization
- Lead hiring and onboarding across the management layer
- Build a high performance culture through coaching, recognition, and accountability
- Lead operational audits and corrective action plans
- Ensure adherence to SOPs, food safety, hygiene, and labor regulations
Requirements
- Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, or Business Administration
- 8+ years in Operations, with 3+ years leading multi store or multi city teams
- Advanced Power BI and Excel for performance tracking and decision making
Full Job Posting
About the Role
- We're looking for a driven Regional Operations Manager to lead our dark store network across the region.
- You'll own end to end operational performance, manage a team of City and Area Managers, and be accountable for cost efficiency and unit economics.
- If you thrive in fast paced quick commerce environments and have a track record of scaling multi site operations, this role is for you.
Responsibilities
- Regional Leadership & Performance Management — Lead and manage City Managers and Area Managers across the region.
- Set KPIs, conduct business reviews, and build succession plans.
- Store Operations & Service Performance — Oversee end to end dark store operations from inbound and putaway through picking and dispatch.
- Monitor performance dashboards and turnaround times.
- Cost Control & Unit Economics — Own the regional operating cost base including manpower, consumables, and equipment.
- Drive cost per order improvement through process optimization.
- Talent, Hiring & Workforce Planning — Lead hiring and onboarding across the management layer.
- Build a high performance culture through coaching, recognition, and accountability.
- Quality, Compliance & Continuous Improvement — Lead operational audits and corrective action plans.
- Ensure adherence to SOPs, food safety, hygiene, and labor regulations.
Requirements
- Bachelor's in Industrial Engineering, Supply Chain, Logistics, or Business Administration
- 8+ years in Operations, with 3+ years leading multi store or multi city teams
- Advanced Power BI and Excel for performance tracking and decision making
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