Regional After Sales Technical Support & Training Manager
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Key skills for this role
About the Role
Geely Auto International seeks a Regional After Sales Technical Support & Training Manager to lead technical training and support for the Middle East region. The role involves establishing training systems, providing technical support for vehicles including new energy vehicles, and collaborating with dealers.
Key Skills for This Role
Responsibilities
- Establish a comprehensive technical training system for the Middle East region
- Conduct training for internal technical teams, dealer after sales technicians, and regional partner technical personnel
- Establish training effectiveness assessment and evaluation mechanism
- Coordinate handling of vehicle malfunctions and technical issues reported by dealers and end customers
- Lead technical teams to tackle complex technical issues caused by unique climate and road conditions
- Provide new energy vehicle technical support and develop exclusive after sales technical specifications
- Implement headquarters' automotive technical standards and after sales maintenance specifications at dealerships
- Collaborate with sales team, dealer teams, supply chain and headquarters technical department
- Connect with major end customers and core dealers to provide dedicated technical support services
Requirements
- 8 10 years of experience in Technical Support & Training role or similar role in auto industry
- Strong understanding of automotive after sales technical support process in the Middle East region
- Excellent communication and interpersonal skills
- Ability to manage multiple projects simultaneously and work under tight deadlines
Full Job Posting
About Us
- Geely Auto Group is a leading automobile manufacturer based in Hangzhou, China, founded in 1997.
- Self owned brands include Geely Auto, Geely Galaxy, Lynk & Co, and Zeekr.
- Operates more than 1,000 sales and service outlets across more than 80 countries and regions.
Technical Training System Implementation
- Establish a comprehensive technical training system for the Middle East region, compile training materials, technical manuals, troubleshooting guides.
- Conduct training for internal technical teams, dealer after sales technicians, and regional partner technical personnel.
- Establish a training effectiveness assessment and evaluation mechanism, continuously optimize training content.
Automotive Technical Support and Problem Solving
- Fully responsible for after sales technical support for vehicles in the Middle East region.
- Coordinate handling of vehicle malfunctions and technical issues, establish a problem log, follow up on closed loop processing.
- Lead technical teams to tackle complex technical issues caused by unique climate and road conditions.
- Provide new energy vehicle technical support, fault diagnosis, technical guidance, and maintenance support for core components.
- Implement headquarters' automotive technical standards and after sales maintenance specifications at dealerships.
Regional Business Collaboration and Customer Relationship Maintenance
- Connect with Middle East regional sales team, dealer teams, supply chain and headquarters technical department.
- Connect with major end customers and core dealers to provide dedicated technical support services.
Qualifications & Experience
- 8 10 years of experience in Technical Support & Training role or similar role in auto industry.
- Strong understanding of automotive after sales technical support process in the Middle East region.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
Work Environment
- Dubai office based role.
- Occasional travel for industry events or company meetings may be required in Middle East such as the UAE, Saudi Arabia, Kuwait, and Qatar.
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