Recovery Officer (UAE National)
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Key skills for this role
About the Role
Commercial Bank of Dubai seeks a Recovery Officer to manage collections and recover overdue payments from delinquent clients. The role involves negotiating settlements, monitoring compliance, and meeting monthly collection targets.
Key Skills for This Role
Responsibilities
- Establish contact with 180+ delinquent clients to recover overdue payments
- Convert promises to pay through assertive communication
- Follow up on Credit Card and Loan accounts to encourage settlements
- Negotiate settlements with appropriate haircuts to reduce credit losses
- Facilitate restructuring by implementing assured repayment methods
- Meet assigned monthly collection targets
- Resolve customer queries and handle disputes
- Initiate suitable legal action for high value uncooperative accounts
- Monitor and analyze payment patterns
- Maintain skip tracing for unreachable customers
Requirements
- High School Graduate; University Degree preferred
- Minimum 2 5 years in collections
- Strong background in debt management
- Demonstrated experience in recovery processes
- Thorough knowledge of banking regulations
- Written and spoken English; Arabic preferred
- Professional certification in Collections/Recovery preferred
Full Job Posting
Job Purpose
- Provide comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements.
Key Responsibilities
- Establish contact with 180+ delinquent clients to recover overdue payments.
- Convert promises to pay to payments through assertive yet professional communication.
- Follow up with Credit Card and Loan accounts to encourage settlements.
- Negotiate settlements with appropriate haircuts to reduce credit losses.
- Facilitate restructuring by implementing assured repayment methods, such as salary transfer to Bank.
- Meet assigned monthly collection targets.
- Resolve customer queries and effectively handle disputes.
- Initiate suitable legal action for high value uncooperative accounts.
- Monitor and analyze payment patterns.
- Implement targeted settlement strategies.
- Maintain skip tracing for unreachable customers.
- Initiate credit control actions including suspension/cancellation of facilities.
Qualifications
- High School Graduate; University Degree (BA/BS) preferred.
- Written and spoken English; Arabic preferred.
- Professional certification in Collections/Recovery preferred.
- Minimum 2 5 years in collections.
- Strong background in debt management.
- Demonstrated experience in recovery processes.
- Thorough knowledge of banking regulations.
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