Recovery and Collections Officer (Debt Collector)
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Key skills for this role
About the Role
The Recovery and Collections Officer ensures timely collection of outstanding payments from customers, minimizing financial risk. Responsibilities include monitoring overdue accounts, negotiating payment arrangements, resolving billing disputes, and maintaining accurate records.
Key Skills for This Role
Responsibilities
- Contact customers with overdue accounts through phone calls, emails, letters, or visits
- Negotiate payment arrangements and repayment plans
- Monitor delinquent accounts and prioritize recovery actions
- Handle customer inquiries and disputes professionally
- Prepare collection reports and recovery status updates
- Ensure compliance with company policies and debt collection laws
- Coordinate with finance, legal, and sales teams
Requirements
- Experience in debt collection or accounts receivable
- Strong negotiation and communication skills
- Ability to handle customer inquiries and disputes professionally
- Knowledge of debt collection laws and regulations
Full Job Posting
Role Overview
- The Recovery and Collections Officer is responsible for ensuring the timely collection and recovery of outstanding payments from customers while minimizing financial risk to Dollar Car Rental.
- The role involves monitoring overdue accounts, conducting collection activities, negotiating payment arrangements, resolving billing disputes, and maintaining accurate records.
Key Responsibilities
- Contact customers with overdue accounts through phone calls, emails, letters, or visits.
- Negotiate payment arrangements and repayment plans.
- Follow up on outstanding balances until payment is received.
- Review and monitor delinquent accounts regularly.
- Identify high risk accounts and prioritize recovery actions.
- Maintain accurate records of collection activities.
- Explain outstanding balances, penalties, and payment options to customers.
- Handle customer inquiries and disputes professionally.
- Negotiate settlements, payment schedules, or restructuring arrangements when authorized.
- Prepare collection reports and recovery status updates.
- Adhere to company policies, regulations, and debt collection laws.
- Coordinate with finance, legal, customer service, and sales teams.
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