RECEPTIONISTS
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Key skills for this role
About the Role
AQUA CLEAN is seeking a Receptionist to serve as the first point of contact for club members at a recreational club in Doha. The role involves managing front desk operations, controlling member access, handling bookings, and ensuring a welcoming environment.
Key Skills for This Role
Responsibilities
- Provide quality front desk service to club members
- Answer telephone calls politely
- Control all entries to the club and ensure only eligible members are allowed
- Enforce club rules and regulations
- Manage club and sport facility bookings (meetings, events, member parties)
- Maintain lost and found register
- Maintain lounge and club inventory, report damage
- Coordinate with housekeeping to ensure club premises are clean and tidy
- Ensure decorum is maintained and follow up on unsafe behavioral issues with children
Requirements
- Graduate or secondary school certificate
- Fluency in English
- 3 years of experience as receptionist in international hotel, recreational club, or hospitality industry
- Knowledge of computer applications (Windows, Excel, PowerPoint)
- Course certificate in basic first aid and CPR
Full Job Posting
Overview
- First point of contact for club members, independently operate the reception desk and manage entry and access to members as per club rules and regulations.
- Create a welcoming environment for members, manage front desk operations, and provide excellent customer service.
Education, Skills and Experience
- Graduate or secondary school certificate and fluency in English.
- Three (3) years of experience as receptionist in international hotel, recreational club, or hospitality industry.
- Thorough knowledge in computer applications (Windows, Excel, PowerPoint).
- Course certificate in basic first aid and CPR.
Responsibilities and Tasks
- Provide quality and high standard front desk service to club members, answer telephone calls politely, control all entries to the club.
- Enforce club rules/regulations and ensure compliance by all club members.
- Manage all club and sport facility bookings such as QAFCO meetings, events, members party bookings and coordinate with each function area.
- Maintain lost and found register and hand over to QAFCO representative for safe keeping.
- Maintain the lounge, club inventory, report damage.
- Inform QAFCO club representative for maintenance related work order and follow up.
- Coordinate with housekeeping to ensure the club premises is always clean and tidy.
- Ensure decorum is maintained at a high standard and follow up on unsafe behavioral issues with children.
- Perform any other task as and when instructed by the QAFCO representative.
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