Receptionist - UAEN - Al Ain British Academy - Immediate Start

Role overview

Responsibilities

• Provide high-quality customer service and greet visitors in a friendly, professional manner.
• Answer, screen, and forward calls while providing accurate information in person, by phone, and by email.
• Support initial student registration and admissions enquiries, including inbound and outbound calls.
• Assist with school tours, visitor transportation, calendars, and admissions enquiry logging.
• Provide clerical support including registers, forms, filing, photocopying, correspondence, mail, and data lists.
• Complete database, Excel, word-processing, internet research, and other IT-based tasks.
• Maintain a tidy, presentable reception area with required stationery and materials.
• Promote schools and summer programmes through outbound calls and support other reasonable management duties.

Qualifications and experience

• High School Certificate/Diploma or bachelor's degree certificate is required.
• At least two years of experience in a customer-focused role in the region is required.
• Experience in the education field is preferred.
• Fluent written and oral English communication is required.
• Computer literacy, strong interpersonal skills, attention to detail, organization, multitasking, and timely follow-up are required.
• Arabic speaking, reading, and writing is preferred.

Workplace context

• The position is based at Al Ain British Academy and involves regular interaction with parents, visitors, students, and staff.
• The role includes reception-area coverage, school tours, meetings, and visitor support.

About the employer

What the employer offers

• Staff can access professional networks, training opportunities, coaching, and development activities.