Receptionist (Saudi Arabia)
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Key skills for this role
About the Role
Gartner is seeking a Receptionist to be the face of the company in Riyadh. The role involves managing reception, office operations, and providing excellent customer service to visitors and associates.
Key Skills for This Role
Responsibilities
- Welcome visitors and manage the reception area
- Answer telephone in a professional manner
- Coordinate new hire inductions, welcome kits, and access cards
- Process supplier invoices in Coupa
- Handle courier and mail requests
- Manage office supplies and pantry stocking
- Maintain meeting rooms and common areas
- Provide backup support to the real estate team
Requirements
- Good spoken and written communication skills
- Proficient level of MS Word and Excel skills
- Previous reception and office coordination experience preferred
- Experience from hotels, restaurants, or airlines highly advantageous
- Excellent telephone manner and interpersonal skills
- Ability to multi task and prioritize in a fast paced environment
Full Job Posting
Role Overview
- As the face of Gartner, the Receptionist will utilize organizational and people skills to collaborate with all associates and clients.
Communications
- Promote and cement strong relationships with clients upon arrival.
- Answer telephone in a clear, positive, and professional manner.
- Ensure all visitors are welcomed and assisted appropriately.
- Ensure adherence to visitor management system and technology platforms.
- Function as central communication link between associates, visitors, and real estate team.
Office Operations
- Coordinate new hires and terminations, including inductions and welcome kits.
- Process supplier invoices within Coupa.
- Process courier and mail requests.
- Process business cards, name tags, and print requests.
- Coordinate hospitality requests, catering, and room setups.
- Audit office supplies and manage purchasing.
- Understand equipment operations and maintenance.
Teamwork and Liaison
- Provide backup support within the staffing structure.
- Work closely with the real estate team for effective service delivery.
- Consult with associates and external customers.
- Work with building management and vendors for daily operations.
Service Delivery
- Deliver elevated levels of customer care in reception and common areas.
- Coordinate associate requests for office activities.
- Maintain reception and office areas in clean, functional, safe condition.
- Assist with cleaning and restocking kitchen/pantry areas.
- Upkeep meeting rooms after every use.
- Inspect, record, escalate, and resolve maintenance issues.
- Demonstrate understanding of Customer Relationship Management.
Essential Skills
- Good spoken and written communication skills.
- Proficient level of MS Word and Excel skills.
- Previous reception and office coordination experience preferred.
- Experience from hotels, restaurants, airlines highly advantageous.
- Demonstrated experience with continuous improvement initiatives.
- Excellent telephone manner, interpersonal and communication skills.
- Initiative taking, able to work independently.
- Extremely organized, collaborator with flexibility and strong work ethic.
- Ability to multi task, prioritize, work overtime as needed.
- Maintain integrity with confidential documents.
- Friendly and confident personality.
- Ability to interact with all levels in the team.
Who We Are
- Gartner, Inc. (NYSE:IT) guides the leaders who shape the world.
- We provide actionable business and technology insights to enterprise leaders.
- We have 20,000 associates globally supporting over 13,000 client enterprises.
- We are committed to equal employment opportunity.
What We Offer
- World class benefits, highly competitive compensation.
- Hybrid work environment with flexibility and support.
- Disproportionate rewards for top performers.
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