Receptionist (Saudi Arabia)
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Key skills for this role
About the Role
Gartner is hiring a Receptionist in Riyadh to serve as the face of the company, managing front desk operations, visitor management, and office coordination. The role requires strong communication skills, proficiency in MS Office, and previous reception or hospitality experience.
Key Skills for This Role
Responsibilities
- Promote and cement strong relationships with clients upon arrival at the reception area
- Answer the telephone in a clear, positive, and professional manner
- Ensure all visitors are welcomed and assisted appropriately
- Ensure all visitors and associates follow the visitor management system
- Coordinate new hires and terminations, including inductions, welcome kits, lockers, and building access cards
- Process supplier invoices within Coupa
- Process and coordinate courier and mail requests
- Process business cards, staff name tags, and other print requests
- Coordinate hospitality requests including catering and room setups
- Audit office supplies and ensure efficient purchasing and storage
- Maintain reception and office areas in clean, functional, and safe condition
Requirements
- Good spoken and written communication skills
- Proficient level of MS Word and Excel skills
- Previous reception and office coordination experience preferred
- Experience from hotels, restaurants, airlines preferred
- Excellent telephone manner, interpersonal and communication skills
- Ability to multi task, prioritize tasks, work overtime as needed
Full Job Posting
Role Overview
- As the face of Gartner, the Receptionist will utilize organizational and people skills to collaborate with all associates and clients.
Communications
- Promote and cement strong relationships with clients when they arrive at the reception area
- Answer the telephone in a clear, positive, and professional manner
- Ensure all visitors are made welcome and assisted
- Ensure all visitors and associates follow the visitor management system
- Help associates adhere to technology platforms for office space and security
- Function as central communication link between associates, visitors, and real estate team
Office Operations
- Coordinate new hires and terminations – inductions, welcome kits, lockers, building access cards
- Process supplier invoices within Coupa
- Process and coordinate courier and mail requests
- Process business cards, staff name tags, and other print requests
- Coordinate hospitality requests – catering and room setups
- Audit office supplies – efficient purchasing and storage
- Understand equipment operations and maintenance like coffee machines, dishwashers, etc.
Teamwork
- Provide backup support within the staffing structure
- Work closely with the real estate team for effective delivery of services from Reception
- Contribute to effective administration of office processes
Liaison and Networking
- Consult with associates, external customers/visitors to meet aims and objectives
- Work closely with building management, vendors, and teams for daily office operations
Service Delivery
- Deliver elevated levels of customer care and service delivery within reception and common use areas
- Coordinate associate requests to support office activities
- Maintain reception and office areas in clean, functional, safe condition
- Assist with coordination and cleaning of kitchen/pantry areas and equipment
- Upkeep meeting rooms – refresh after use
- Diligence – inspect, record, escalate, and resolve cleaning, repair, and maintenance activities
- Demonstrate understanding of Customer Relationship Management
Essential Skills Required
- Good spoken and written communication skills
- Proficient level of MS Word and Excel skills
- Previous reception and office coordination experience preferred
- Experience from hotels, restaurants, airlines preferred
- Demonstrated experience with continuous improvement initiatives
- Excellent telephone manner, interpersonal and communication skills
- Initiative taking, able to work independently
- Extremely organized, collaborator with flexibility and strong work ethic
- Ability to multi task, prioritize, work overtime as needed
- Maintain integrity when overseeing confidential documents
- Friendly and confident personality
- Ability to effectively interact with all levels in the team
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