Receptionist / Hostess - FEMALE ONLY
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Key skills for this role
About the Role
Luxury café in Riyadh seeks a Hostess/Receptionist to provide a warm welcome and manage guest flow. The role requires excellent customer service skills and professional appearance.
Key Skills for This Role
Responsibilities
- Welcome and greet guests warmly, ensuring a luxurious first impression
- Manage reservations and walk ins, maintaining accurate seating arrangements and guest flow
- Escort guests to tables and communicate special requests to service team
- Maintain reception and entrance area clean and organized
- Coordinate with waitstaff and management for smooth seat rotations
- Handle guest inquiries and phone calls using proper etiquette
- Address guest concerns politely, escalating to management when necessary
- Monitor waiting times and provide updates to waiting guests
- Support café operations during opening, closing, special events, and promotions
- Uphold grooming, hygiene, and service standards representing luxury image
Requirements
- Excellent communication skills in English; Arabic is an advantage
- Strong customer service skills
- Professional appearance and grooming
- Familiarity with reservation systems and basic computer skills
- Experience in hospitality, preferably in luxury café, hotel, or fine dining
Full Job Posting
Position Overview
- Position: Hostess / Receptionist
- Salary: SAR 3,000 to SAR 3,500 per month plus free shared accommodation, transportation, and 1 duty meal
- Location: Laysen Valley, Umm Al Hamam, Riyadh
- The Hostess/Receptionist serves as the first point of contact for all guests, ensuring a warm, elegant, and seamless welcome experience in a luxury café environment.
Duties and Responsibilities
- Welcome and greet guests warmly, ensuring a luxurious first impression.
- Manage reservations and walk ins, maintaining accurate seating arrangements and guest flow.
- Escort guests to tables and communicate special requests or needs to the service team.
- Maintain the reception and entrance area, keeping it clean, organized, and visually appealing.
- Coordinate with waitstaff and management for smooth seat rotations and timely service.
- Handle guest inquiries and phone calls using proper etiquette and product knowledge.
- Address guest concerns politely, escalating issues to management when necessary.
- Monitor waiting times and provide clear, courteous updates to waiting guests.
- Support café operations during opening, closing, special events, and promotional activities.
- Uphold grooming, hygiene, and service standards, representing the café’s luxury image at all times.
Basic Requirements
- Experience (not required) in hospitality, preferably in a luxury café, hotel, or fine dining environment.
- Excellent communication skills in English; Arabic is an advantage.
- Strong customer service skills, with ability to remain calm, polished, and welcoming under pressure.
- Professional appearance and grooming, suited for a luxury brand environment.
- Familiarity with reservation systems and basic computer skills (POS, booking platforms, Microsoft Office).
Compensation and Benefits
- Salary: SAR 3,000 to SAR 3,500 per month based on knowledge and skills
- Free shared accommodation
- To and from work transportation
- 1 duty meal
Job Type
- Full time, Permanent
Work Location
- In person
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