Receptionist | Head Office

Job Purpose

Meeting Room Management

• Schedule and reserve all meeting and conference rooms.
• Ensure proper preparation and setup for meetings and conferences.
• Monitor room availability and usage to optimize space allocation.

Administrative and Tenant Support

• Act as the main point of contact for tenants and building occupants regarding meeting room use and building services.
• Provide administrative support for inquiries, requests, and complaints.
• Respond promptly to visitor and guest requests and communicate requisition status.

Complaint and Department Coordination

• Handle complaints received through phone, email, or other communication channels.
• Resolve issues professionally and escalate complex operational issues when needed.
• Collaborate with divisions, departments, sections, and colleagues to ensure seamless service delivery.

Reception Procedures

• Manage reception procedures for the Head Office and maintain professional front desk operations.
• Register visitor information and issue access cards when necessary.
• Greet visitors and provide access or instructions for their meetings.

Shipments

• Oversee sending and receiving DHL shipments.
• Perform accurate data entry and communicate with recipients.
• Contact receivers and support prompt, accurate parcel delivery.

Qualifications and Competencies

• Diploma or degree in administration or any relevant field.
• Two to four years of work experience.
• Competencies include work order management, employee records maintenance, and office equipment operation.

Role Accountability

Company Profile