Receptionist Front Office Agent
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Key skills for this role
About the Role
Responsible for daily operations, guest check-in, handling complaints, cashiering duties, and maintaining a friendly demeanor while ensuring guest satisfaction.
Key Skills for This Role
Full Job Posting
Planning & Organizing
- Review and update Logbook
- Check equipment
- Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
- Oversee the day to day operations
- Report regularly on happening to Supervisors / Night Manager (if on shift).
- Monitor Employees performance/ Coaching
- Fire Procedure
• First Aid Procedures
- Handle guest complaints and report to manager
- Implement and coordinate the Front Office OSM
- Perform as per Standards and in line with the Company s Values and Competencies.
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- of all Is aware of the daily activities and has product knowledge the hotel facilities
- Ensure panic report is printed during the shift at least twice.
Operations
- Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
- To check the paymaster and assist Supervisors to have No paymasters pending.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- File daily reception report and documents systematically.
- Print panic report (at least twice a shift).
- Attend briefings; take notes and action with appreciated follow up.
- Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
- At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
- Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
- Perfect grooming all the time.
- Drive Upselling.
- Carry out any other reasonable task (which may not be stated here) as requested.
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