Receptionist - Female
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Key skills for this role
About the Role
Tips and Toes Middle East seeks a Receptionist in Al-Ayn to provide professional front-desk service, manage appointments, handle client inquiries, and support branch operations. Requires 1 year of receptionist experience and strong customer service skills.
Key Skills for This Role
Responsibilities
- Welcome clients in a professional, friendly, and polished manner
- Assist clients with service inquiries, bookings, rescheduling, and cancellations
- Manage daily appointments accurately using the booking system
- Answer phone calls, WhatsApp messages, and client inquiries professionally
- Process client payments accurately through cash, card, or approved payment methods
- Promote services, packages, memberships, and retail products when appropriate
- Maintain front desk cleanliness, organization, and professional presentation
- Prepare daily reports, client records, and operational updates as required
Requirements
- High school diploma or equivalent
- Previous experience as a Receptionist, Front Desk Associate, or similar role preferred
- Experience in salon, spa, beauty, wellness, hospitality, or retail industry is an advantage
- Strong communication and interpersonal skills
- Good computer skills and ability to use booking or POS systems
- Presentable, organized, and customer focused
- Able to work in a fast paced, client facing environment
- Flexible with shifts, weekends, and public holidays
- Receptionist: 1 year (Required)
Full Job Posting
Job Purpose
- The Receptionist is responsible for providing a warm, professional, and seamless front desk experience to all clients.
- The role supports daily branch operations by managing appointments, handling client inquiries, coordinating with service teams, and ensuring excellent service from arrival to departure.
Key Responsibilities
- Welcome clients in a professional, friendly, and polished manner.
- Assist clients with service inquiries, bookings, rescheduling, and cancellations.
- Ensure clients are attended to promptly and guided to the correct service area.
- Maintain a calm and positive front desk environment.
- Manage daily appointments accurately using the booking system.
- Coordinate with technicians, therapists, and branch team members to ensure smooth scheduling.
- Monitor appointment flow and inform clients of any delays or changes.
- Support walk in clients and maximize booking opportunities.
- Answer phone calls, WhatsApp messages, and client inquiries professionally.
- Provide accurate information about services, prices, promotions, and branch availability.
- Follow up with clients when required for confirmations, reminders, or service updates.
- Handle client concerns politely and escalate issues when needed.
Cashiering & Sales Support
- Process client payments accurately through cash, card, or approved payment methods.
- Issue receipts and ensure proper daily cash handling procedures are followed.
- Promote services, packages, memberships, and retail products when appropriate.
- Support the branch in achieving sales and client retention targets.
Branch Coordination & Administration
- Maintain front desk cleanliness, organization, and professional presentation.
- Prepare daily reports, client records, and operational updates as required.
- Coordinate with the Branch Manager/Supervisor for client feedback, complaints, or urgent concerns.
- Support inventory, supplies, and branch communication when needed.
Qualifications & Requirements
- High school diploma or equivalent; hospitality, business, or customer service background is an advantage.
- Previous experience as a Receptionist, Front Desk Associate, Customer Service Representative, or similar role is preferred.
- Experience in salon, spa, beauty, wellness, hospitality, or retail industry is an advantage.
- Strong communication and interpersonal skills.
- Good computer skills and ability to use booking or POS systems.
- Presentable, organized, and customer focused.
- Able to work in a fast paced, client facing environment.
- Flexible with shifts, weekends, and public holidays as required by business operations.
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