Receptionist
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Key skills for this role
About the Role
Kenanat Alsham Restaurant seeks a professional Receptionist to manage front office operations, guest check-ins/outs, reservations, and payments. The role requires excellent customer service, computer literacy, and fluency in English.
Key Skills for This Role
Responsibilities
- Welcome all guests in a friendly, professional, and courteous manner
- Perform guest check in and check out procedures efficiently
- Verify guest identification and complete registration requirements
- Assist guests with inquiries, requests, complaints, and special arrangements
- Process direct, online, corporate, and travel agency reservations
- Update room availability and reservation records accurately
- Receive cash, credit card, and online payments; issue invoices and receipts
- Prepare daily cashier reports and balance the cash float
- Answer telephone calls professionally and transfer calls as required
- Coordinate with Housekeeping, Maintenance, Security, Sales, and Accounts departments
Requirements
- High school diploma or equivalent
- Diploma or degree in Hospitality Management preferred
- Previous hotel reception or customer service experience an advantage
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good computer literacy and ability to operate hotel PMS software
- Cash handling and basic accounting skills
- Ability to work under pressure and multitask
- Fluency in English; additional languages an advantage
Full Job Posting
Job Summary
- The Receptionist is responsible for providing professional and courteous service to all guests while ensuring the efficient operation of the Front Office. The role includes handling guest check ins and check outs, reservations, payments, guest inquiries, and maintaining accurate records in accordanc
Key Responsibilities
- Welcome all guests in a friendly, professional, and courteous manner
- Perform guest check in and check out procedures efficiently
- Verify guest identification and complete registration requirements
- Assist guests with inquiries, requests, complaints, and special arrangements
- Maintain excellent customer service standards at all times
- Process direct, online, corporate, and travel agency reservations
- Update room availability and reservation records accurately
- Coordinate with the Housekeeping department regarding room readiness
- Promote hotel services and maximize room sales through upselling
- Receive cash, credit card, and online payments
- Issue invoices and receipts accurately
- Prepare daily cashier reports and balance the cash float
Required Skills & Qualifications
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Good computer literacy and ability to operate hotel PMS software
- Cash handling and basic accounting skills
- Ability to work under pressure and multitask
- Professional appearance and positive attitude
- Excellent problem solving skills
- Fluency in English; additional languages are an advantage
- High school diploma or equivalent
- Diploma or degree in Hospitality Management is preferred
- Previous hotel reception or customer service experience is an advantage
Pay
- AED 1,000.00 AED 2,000.00 per month
Working Conditions
- Rotational shifts, including weekends and public holidays
- Standing for extended periods
- Ability to handle busy operational periods professionally
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