Receptionist
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Key skills for this role
About the Role
Kenanat Alsham Restaurant is seeking a professional Receptionist to provide warm guest service, handle check-in/out, manage reservations, and perform front desk duties. Requires previous hotel reception experience preferred, good English communication, and basic computer skills.
Key Skills for This Role
Responsibilities
- Greet guests politely and professionally upon arrival and departure
- Perform check in and check out procedures efficiently
- Verify guest identification, booking details, and payment methods
- Handle guest requests, inquiries, and complaints promptly and courteously
- Maintain positive guest relations and ensure guest satisfaction
- Handle room reservations (walk in, phone, email, online platforms)
- Update and manage booking systems accurately
- Process payments, deposits, refunds, and pending balances
- Issue invoices, receipts, and payment confirmations
- Answer phone calls and emails professionally
- Coordinate with housekeeping and maintenance regarding room status
- Prepare daily reports (occupancy, arrivals, departures, cash reports)
Requirements
- Previous experience in hotel reception or customer service preferred
- Good communication skills in English (Arabic is an advantage)
- Basic computer skills and familiarity with hotel PMS systems
- Strong customer service and problem solving skills
- Ability to work under pressure and handle multiple tasks
- Professional appearance and behavior
Full Job Posting
Job Summary
- The Receptionist is responsible for providing a warm welcome to guests, handling check in and check out procedures, managing reservations, and ensuring excellent guest service at all times. The role requires professionalism, accuracy, and strong communication skills to maintain the hotel’s standards
Key Responsibilities Guest Services
- Greet guests politely and professionally upon arrival and departure
- Perform check in and check out procedures efficiently
- Verify guest identification, booking details, and payment methods
- Handle guest requests, inquiries, and complaints promptly and courteously
- Maintain positive guest relations and ensure guest satisfaction
Reservations & Payments
- Handle room reservations (walk in, phone, email, online platforms)
- Update and manage booking systems accurately
- Process payments, deposits, refunds, and pending balances
- Issue invoices, receipts, and payment confirmations
- Follow up on pending payments and credit approvals
Front Desk Operations
- Answer phone calls and emails professionally
- Coordinate with housekeeping and maintenance regarding room status
- Update room availability, occupancy, and special requests
- Maintain front desk cleanliness and organization
- Ensure all guest data is handled confidentially
Administrative Duties
- Prepare daily reports (occupancy, arrivals, departures, cash reports)
- Maintain accurate records and logs
- Follow hotel policies, procedures, and internal rules
- Comply with UAE laws, hotel regulations, and DTCM requirements
Skills & Qualifications
- Previous experience in hotel reception or customer service preferred
- Good communication skills in English (Arabic is an advantage)
- Basic computer skills and familiarity with hotel PMS systems
- Strong customer service and problem solving skills
- Ability to work under pressure and handle multiple tasks
- Professional appearance and behavior
Pay
- AED1,500.00 AED2,000.00 per month
Work Location
- In person
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