Receptionist & Communications Lead

Role Overview

About Cognita

About the School

Communications

• Lead the school's communications strategy across parent communication platforms.
• Proofread and coordinate letters, newsletters, social media content, website updates, and key announcements.
• Manage website, social media, and internal communication channels.
• Coordinate with departments on information gathering, communications, school events, and marketing initiatives.

Front of House

• Welcome parents, visitors, students, and external stakeholders with prompt and professional service.
• Manage incoming calls and answer frequently asked questions accurately.
• Maintain an efficient and inviting front desk.

Admissions and Engagement

• Schedule and confirm school tours and open days and support the admissions process.
• Maintain CRM data accuracy.
• Maintain communication with new and prospective parents and handle concerns and feedback effectively.
• Maintain an in-depth understanding of the school calendar, events, and activities.

General Responsibilities

• Promote school values and contribute to a culture of kindness, fairness, and ethical conduct.
• Follow safeguarding and confidentiality policies and maintain a safe, supportive environment.
• Engage in personal development and contribute positively to the school community.

Qualifications and Experience

• Proven background in communications, sales, and customer service.
• Experience with CRM software and administrative platforms.
• Exceptional written and verbal communication skills with proficiency in English.
• Proactive, detail-oriented, independent, and collaborative working approach.
• Ability to manage complex stakeholder relationships with sensitivity, tact, and confidentiality.
• Flexibility for occasional weekend commitments.

Pre-Employment Checks

• Employment is subject to identity, criminal background, qualification, employment history, and reference checks, including safeguarding clearance.