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Receptionist

LAH Property Marketing
Cardiff, GBR
Full-time
Entry
Onsite
GBP 26832-26832 yearly / year
Discovered 2 weeks ago
CanvaMicrosoft applications
Free

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Key skills for this role

CanvaMicrosoft applications
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Key Responsibilities

  • providing a warm and professional welcome for tenants, visitors and contractors
  • managing busy periods confidently and courteously
  • supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
  • preparing refreshments for guests where required
  • supporting minor building queries and directing issues to the right parties
  • maintaining a reception environment that is organised, presentable and professional
  • supporting added-value services and occupier experience initiatives where agreed for the building
  • carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
  • communicating professionally with tenants, visitors, colleagues and service partners
  • producing short update reports and handovers as required
  • assisting with tenant messaging, notices and general building communication where required
  • preparing newsletters, occupier updates or promotional communications where required
  • using agreed communication tools, including Canva where appropriate, to support tenant engagement
  • maintaining high standards of presentation, conduct and reliability
  • ensuring consistent attendance and punctuality
  • following building procedures and supporting health and safety standards
  • representing the building and LAH in a professional and positive manner at all times
  • managing the reception confidently on a day-to-day basis
  • prioritising tasks effectively during busy and quieter periods
  • using initiative and judgement appropriately
  • escalating issues to the right person when needed
  • liaising with contractors, cleaners, security and building management to help maintain standards
  • researching and introducing suitable added-value ideas where agreed
  • helping to coordinate occupier engagement, pop-up or community initiatives where required
  • using judgement to identify issues on site and escalate them appropriately to building management or service partners
  • autonomy and ownership
  • interacting with people throughout the day
  • varied and fast-paced environments
  • problem solving and using initiative
  • presenting well and communicating confidently
  • bringing ideas and energy to the occupier experience

Skills, Knowledge and Expertise

  • professionalism in presentation and communication
  • a proactive, organised and calm approach
  • confidence working independently without close supervision
  • the ability to use email, basic reporting tools and Microsoft applications effectively
  • strong written communication and attention to detail
  • the confidence to support communication and engagement activity where appropriate
  • Canva or similar communication tools
  • events support or coordination
  • familiarity with a commercial building environment
  • experience supporting occupier engagement, newsletters or added-value services
  • This is a site-based role and requires consistent on-site presence at the reception desk during operational hours. Remote or hybrid working is not part of this role.
  • The role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.

Benefits

  • pension scheme and life assurance
  • 24/7 virtual GP for you and your family
  • wellbeing resources including digital gym, nutrition planning and podcast content
  • financial and legal helpline
  • discounts across multiple retailers
  • training and development opportunities including access to the LAH Academy
  • referral programme

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