Reception Host and Community Manager

Key Responsibilities

• providing a warm and professional welcome for tenants, visitors and contractors
• managing busy periods confidently and courteously
• supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• preparing refreshments for guests where required
• supporting minor building queries and directing issues to the right parties
• maintaining a reception environment that is organised, presentable and professional
• supporting added-value services and occupier experience initiatives where agreed for the building
• carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
• communicating professionally with tenants, visitors, colleagues and service partners
• producing short update reports and handovers as required
• assisting with tenant messaging, notices and general building communication where required
• researching and implementing a structured events program for tge enjoyment of those working in the building
• preparing newsletters, occupier updates or promotional communications where required
• using agreed communication tools, including Canva where appropriate, to support tenant engagement
• maintaining high standards of presentation, conduct and reliability
• ensuring consistent attendance and punctuality
• following building procedures and supporting health and safety standards
• representing the building and LAH in a professional and positive manner at all times
• managing the reception confidently on a day-to-day basis
• prioritising tasks effectively during busy and quieter periods
• using initiative and judgement appropriately
• escalating issues to the right person when needed
• liaising with contractors, cleaners, security and building management to help maintain standards
• researching and introducing suitable added-value ideas where agreed