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Reception and Events Manager

LAH Property Marketing
London, GBR
Full-time
Mid
Onsite
GBP 35287-35287 yearly / year
Discovered Yesterday
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Free

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Key Responsibilities

  • Maintain an impeccably presented, welcoming reception environment that reflects the prestige of the building and the expectations of its exclusive and private tenant community
  • Act as the primary point of contact for all visitors, providing a discreet, polished, and personable first impression
  • Represent the landlord with confidence, professionalism, and a strong understanding of the building, services, and tenant needs
  • Deliver high level administrative support, including quarterly event proposals and summary reports, monthly client reports and annual reports for the landlord
  • Research, develop and implement a calendar of bespoke community experiences and seasonal events, supporting local businesses wherever possible, to enhance the working environment and create a sense of community
  • Monitor feedback and participation, being proactive in recommending or tailoring events to suit demand
  • Maintain a comprehensive local amenities guide and develop in-depth knowledge of the surrounding area
  • Create and circulate an engaging monthly tenant newsletter and digital communications
  • Negotiate tenant discounts or complimentary offers with local shops, restaurants, and gyms (subject to client approval)
  • Manage the marketing budget, maintaining accurate forecasting and reporting
  • Develop and sustain strong working relationships with tenants, clients, agents, and key stakeholders
  • Ensure the reception and Front of House areas are consistently maintained to an exceptional standard
  • Liaise with the on-site engineering team to report maintenance issues
  • Maintain clear and effective communication with on-site security, using radio contact throughout the day as required
  • Take a proactive, solutions-driven approach to day-to-day operational challenges

Skills, Knowledge and Expertise

  • Previous experience in events / marketing environment or an experienced corporate receptionist working in a high profile role and are ready for a new challenge
  • Personable and proactive with a confident manner and able to deliver impeccable customer service
  • Confident PC user with the ability to learn new systems
  • Familiarity with social media platforms, particularly LinkedIn and Instagram
  • Experience using Canva or other graphic design tools
  • Event planning and coordination skills
  • Understanding of building operations and facilities management

Benefits

  • Contributory pension scheme / life assurance
  • 24 / 7 access to a virtual GP for you and your family
  • Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
  • Financial and legal information support
  • Discounts and deals across multiple businesses
  • Referral programme
  • LAH training academy

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