Receptionist

Key Responsibilities

• Providing a warm and professional welcome for tenants, visitors and contractors
• Managing busy periods confidently and courteously
• Supporting the smooth running of reception, including visitors, contractors, deliveries and couriers
• Preparing refreshments for guests where required
• Supporting minor building queries and directing issues to the right parties
• Maintaining a reception environment that is organised, presentable and professional
• Supporting added-value services and occupier experience initiatives where agreed for the building
• Carrying out routine visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process
• Communicating professionally with tenants, visitors, colleagues and service partners
• Producing short update reports and handovers as required
• Assisting with tenant messaging, notices and general building communication where required
• Preparing newsletters, occupier updates or promotional communications where required
• Using agreed communication tools, including Canva where appropriate, to support tenant engagement
• Maintaining high standards of presentation, conduct and reliability
• Ensuring consistent attendance and punctuality
• Following building procedures and supporting health and safety standards
• Representing the building and LAH in a professional and positive manner at all times
• Managing the reception confidently on a day-to-day basis
• Prioritising tasks effectively during busy and quieter periods
• Using initiative and judgement appropriately
• Escalating issues to the right person when needed
• Liaising with contractors, cleaners, security and building management to help maintain standards
• Researching and introducing suitable added-value ideas where agreed
• Helping to coordinate occupier engagement, pop-up or community initiatives where required