Receptionist
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Key skills for this role
Role Overview
The Patient Experience Officer improves patient experience through feedback, surveys, and complaints.
The role contributes to patient experience capability and capacity across Fakeeh University Hospital.
The officer supports patients in sharing experiences and helps operational teams develop patient experience skills.
Key Skills for This Role
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About Fakeeh Health
Fakeeh Health is a UAE healthcare group focused on clinical excellence, research, innovation, academic integration, and accessible care.
Its network includes Fakeeh University Hospital, Fakeeh MediCenters, Fakeeh Smart Clinic, and Fakeeh DaySurge.
The organization emphasizes person-centered care and a supportive, empowering work culture.
Job Purpose
The Patient Experience Officer improves patient experience through feedback, surveys, and complaints.
The role contributes to patient experience capability and capacity across Fakeeh University Hospital.
The officer supports patients in sharing experiences and helps operational teams develop patient experience skills.
Experience and Communication
- Excellent verbal and written communication skills in Arabic and English.
- Exposure to or experience with customer service principles.
Competencies
- Adaptability and resilience.
- Accountability and role understanding with accreditation knowledge.
- Teamwork and relationship building with cultural alignment.
- Talent management and development.
- Compassionate and effective communication.
Workplace
- The source metadata identifies the workplace as onsite in Dubai.
Responsibilities
- Improve patient experience using feedback, surveys, and complaints.
- Contribute to the development and delivery of patient experience capability across Fakeeh University Hospital.
- Support patients in sharing their experiences with the hospital.
- Support operational teams in developing the skills, knowledge, and experience to manage patient experience.
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