Receptionist
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Key skills for this role
Role Overview
The Patient Experience Officer improves patient experience through feedback from patients, surveys, and complaints.
The role contributes to patient-experience capability and capacity across Fakeeh University Hospital.
The role supports people in sharing their experiences and helps operational teams develop related skills and knowledge.
Key Skills for This Role
Full Job Posting
About the Organization
Fakeeh Health is a healthcare group in the UAE focused on clinical excellence, research, innovation, academic integration, and accessible healthcare.
Fakeeh University Hospital uses Person-Centered Care to guide patient and employee experiences.
The network includes Fakeeh MediCenters, Fakeeh Smart Clinic, and Fakeeh DaySurge.
Job Purpose
The Patient Experience Officer improves patient experience through feedback from patients, surveys, and complaints.
The role contributes to patient-experience capability and capacity across Fakeeh University Hospital.
The role supports people in sharing their experiences and helps operational teams develop related skills and knowledge.
Experience
- Excellent verbal and written communication skills in Arabic and English.
- Exposure to or experience with customer service principles.
- Community engagement or corporate social responsibility experience is valued.
Competencies
- Adaptability and resilience.
- Accountability, role understanding, and accreditation knowledge.
- Teamwork, relationship building, and cultural alignment.
- Talent management and development.
- Compassionate and effective communication.
Workplace
- The source metadata identifies the role as onsite in Dubai, United Arab Emirates.
Responsibilities
- Improve patient experience using feedback from patients, surveys, and complaints.
- Contribute to the development and delivery of patient-experience capability and capacity across the hospital.
- Support people in sharing their experiences with the hospital.
- Support operational teams in developing the skills, knowledge, and experience needed to improve patient experience.
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