Quality Coordinator
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Key skills for this role
About the Role
Responsible for monitoring product quality, handling customer complaints, ensuring compliance, and supporting process improvements; requires strong analytical skills and quality.
Key Skills for This Role
Responsibilities
- Perform regular checks on commercial products and services to ensure they meet quality standards
- Investigate and analyze customer complaints related to product quality or service
- Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained
- Support continuous improvement initiatives by analyzing data and identifying areas for enhancement
- Work with purchasing team to assess and monitor supplier quality performance
- Provide training to employees on quality standards, policies, and procedures
Requirements
- Experience in quality control or related field
- Knowledge of regulatory and company quality standards
- Strong analytical and problem solving skills
Full Job Posting
Overview
- The Quality Specialist is responsible for monitoring and maintaining product and service quality standards to enhance customer satisfaction and ensure compliance with regulatory and company standards.
- This role involves supporting the commercial teams by identifying improvement areas, implementing quality control measures, and coordinating corrective actions.
Key Responsibilities
- Perform regular checks on commercial products and services, ensuring they meet company quality standards and specifications.
- Collaborate with suppliers and vendors to address quality concerns.
- Investigate and analyze customer complaints related to product quality or service.
- Identify root causes and work with relevant teams to implement corrective actions.
- Ensure all documentation related to quality standards, audits, and corrective actions is accurately maintained.
- Support compliance with applicable regulations, industry standards and company policies.
- Support continuous improvement initiatives by analyzing data, identifying areas for enhancement, and suggesting process adjustments.
- Work closely with the purchasing team to assess and monitor supplier quality performance.
- Provide training to employees and support teams on quality standards, policies, and procedures.
Key Performance Indicators
- Customer Complaint Resolution Time: Achieve an average resolution time of 7 working days.
- Product Return Rate: Maintain a product return rate of X% or below.
- Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.
- Supplier Quality Compliance: Achieve X% of suppliers meeting company quality standards consistently.
- Process Improvement Initiatives: Successfully implement X quality improvement initiatives per year.
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