Quality Assurance Specialist

Education and Experience

• One-year post-secondary certificate in business administration, social services, quality assurance, auditing, data analytics, or a related field.
• At least two years of recent, related experience in quality assurance, compliance monitoring, auditing, or a related role.
• Equivalent combinations of education, training, and experience will be considered.
• A satisfactory criminal record must be maintained.

Knowledge and Skills

• Strong attention to detail and accuracy when reviewing documentation, financial transactions, and compliance evidence.
• Understanding of quality assurance methodologies, risk management, compliance frameworks, and information security principles.
• Analytical and critical thinking skills to identify patterns and translate findings into recommendations.
• Strong written and verbal communication skills for clear, constructive, and professional feedback.
• Strong organizational, prioritization, time management, and documentation skills.
• Ability to work independently, collaborate across teams, take initiative, solve problems, and adapt to change.
• Proficiency in Microsoft Office, particularly Excel and Word; case management or CRM experience is an asset.
• Ability to use virtual platforms including Zoom and Microsoft Teams.

About Open Door Group

Benefits

• Benefits include employer-paid coverage, an RRSP matching program, an Employee and Family Assistance Program, and professional development support.