Client Service Administrator

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Centralized Administration team.

The ideal candidate will be an effective communicator who can deliver exceptional, client-centered service to a diverse clientele in a fast-paced environment. They will demonstrate strong interpersonal skills, the ability to manage multiple tasks under pressure, and proficiency with Microsoft Office, Adobe Acrobat Pro, and other standard software applications. Highly organized and adaptable, they will excel at navigating clients to appropriate services, maintaining accurate records, and supporting day-to-day center operations.

Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

If you meet most of the qualifications and are passionate about this work, we encourage you to apply. Equivalent combinations of education and experience will be considered.

Required Qualifications and Experience:

Grade 12;

Office Administration Certificate;

Non-Violent Crisis Intervention Training (can be acquired after hire);

Recent, related experience of one year;

Or an equivalent combination of education, training, and experience;

Or other qualifications determined to be reasonable and relevant to the level of work.

Must provide a satisfactory criminal background check.

Competencies and Skills

Ability to communicate effectively, both verbally and in writing.

Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts diplomatically, and maintain composure under pressure.

Ability to work independently and in cooperation with others.

Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality, client-centered service.

Proficient in using standard computer hardware and software applications, including Microsoft Office Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and formatting documents.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve. We encourage applications from Indigenous peoples, people of all genders and sexual orientations, racialized individuals, people with disabilities, individuals of diverse ethnic and cultural backgrounds, ages, and faith traditions.

We strive to ensure an accessible experience for candidates. If you require accommodation at any stage of the recruitment process, please contact us toll-free at 1-866-377-3670 and ask to speak with an HR representative, or email us at humanresources@opendoorgroup.org.

If you join our team and require workplace accommodations or supports to be successful in your role, we encourage you to let us know as early as you feel comfortable. We will make every reasonable effort to ensure appropriate supports are in place when you begin, and all requests will be handled respectfully, confidentially, and in accordance with applicable legislation.

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!