Client Service Administrator at Open Door Group — Kamloops, CAN | Base Career

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Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a Client Service Administrator to join our team!

Salary: $26.27 to $27.99 per hour (Grid 5, Health Sciences Association Community Bargaining Agreement)

Status: Full-Time, Permanent

Hours of Work: 36 Hours per week

Location: This position will work at both our Kamloops Offices, located at 795 Tranquille Road (North location) and 210 - 450 Lansdowne Street (South Location)

Fluency in French is considered a strong asset.

Candidates who are fluent in French may be given preference.

The Client Service Administrator is the primary point of contact for customers visiting and contacting Open Door Group centers.

This role focuses on delivering exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Service Administrator also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls.

This role may also provide support by covering the duties of the Administrative Assistant if operationally required.

Please see the full job description for a detailed description of the responsibilities included in this position.

Full posting and job description are available here: Careers at Open Door Group

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity.

Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job.

Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan.

Your well-being matters, and we provide an Employee and Family Assistance program to support you.

Non-Violent Crisis Intervention Training (can be acquired after hire);
Recent, related experience of one year;
Or an equivalent combination of education, training, and experience;
Or other qualifications determined to be reasonable and relevant to the level of work.
Must pass a criminal background check.

Open Door Group values diversity and is committed to providing an inclusive work environment.

We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion

We strive to ensure an accessible experience for candidates.

If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!

Client Service Administrator

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Status: Full-Time, Permanent

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