Quality Assurance & Compliance Officer
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Key skills for this role
About the Role
The University of Manchester – Dubai is seeking a Quality Assurance & Compliance Officer to support quality assurance, regulatory compliance, institutional effectiveness, and continuous improvement.
Key Skills for This Role
Responsibilities
- Support the QA&C Manager in ensuring compliance with institutional policies, local regulations, and quality assurance requirements
- Assist in the implementation, monitoring, and review of quality assurance policies, procedures, frameworks, and operational processes
- Support the implementation and monitoring of the Outcome Based Evaluation Framework (OBEF) requirements and institutional performance indicators
- Assist with the collection, validation, analysis, and reporting of institutional effectiveness data and evidence
- Support the preparation, validation, and submission of institutional data required for HEDB reporting
- Support the preparation of documentation for institutional licensure, programme accreditation, re accreditation, and audit activities
- Assist in maintaining institutional quality assurance systems, frameworks, and procedures
- Support institutional quality enhancement initiatives through evidence gathering, data analysis, and stakeholder engagement
- Assist in preparing CHEDS reports, KHDA Census submissions, MoHESR reports, HEDB submissions, OBEF performance reports, institutional effectiveness reports, and student outcome reports
- Collaborate with academic and professional service teams to support quality assurance and compliance activities
Requirements
- Minimum of 3–5 years' experience in quality assurance, compliance, institutional effectiveness, accreditation, educational administration, or related areas, preferably within the UAE higher education sector
- Bachelor’s degree in Quality Assurance, Education, Business Administration, Management, Institutional Effectiveness, Data Analytics, or a related field
- Knowledge of UAE higher education regulatory requirements including CAA Standards, MoHESR regulations, KHDA requirements, OBEF framework, and HEDB reporting requirements
- Understanding of institutional effectiveness frameworks, performance monitoring, KPI analysis, and continuous improvement methodologies
- Experience in data collection, validation, reporting, and analysis
- Strong written and verbal communication skills
- Excellent organisational, administrative, and coordination abilities
- Strong analytical and problem solving skills
- High attention to detail and accuracy
Full Job Posting
Overall Purpose of the Job
- The Quality Assurance & Compliance (QA&C) Officer supports the implementation of quality assurance, regulatory compliance, institutional effectiveness, and continuous improvement activities across the University of Manchester – Dubai.
- The role plays a key part in ensuring that academic and operational practices comply with local regulatory requirements while maintaining alignment with the University of Manchester's academic standards and quality frameworks.
Key Responsibilities
- Support the QA&C Manager in ensuring compliance with institutional policies, local regulations, and quality assurance requirements.
- Assist in the implementation, monitoring, and review of quality assurance policies, procedures, frameworks, and operational processes.
- Support the development and promotion of a culture of quality enhancement and continuous improvement across the institution.
- Maintain quality assurance documentation, records, manuals, and procedural guidelines.
- Support institutional committees and quality related meetings through administrative coordination and reporting.
- Support the implementation and monitoring of the Outcome Based Evaluation Framework (OBEF) requirements and institutional performance indicators.
- Assist with the collection, validation, analysis, and reporting of institutional effectiveness data and evidence.
- Support the monitoring of Key Performance Indicators (KPIs) across all OBEF pillars and institutional strategic objectives.
- Assist in maintaining institutional dashboards and performance monitoring tools.
- Support the collection and analysis of graduate outcomes, employment outcomes, research performance, student experience, and operational effectiveness indicators.
Essential Knowledge, Skills and Experience
- Minimum of 3–5 years' experience in quality assurance, compliance, institutional effectiveness, accreditation, educational administration, or related areas, preferably within the UAE higher education sector.
- Experience or familiarity with UK and UAE higher education systems, regulations, and quality assurance practices.
- Knowledge of UAE higher education regulatory requirements, including CAA Standards, MoHESR regulations, KHDA requirements, OBEF framework, and HEDB reporting requirements.
- Understanding of institutional effectiveness frameworks, performance monitoring, KPI analysis, and continuous improvement methodologies.
- Experience in data collection, validation, reporting, and analysis.
- Familiarity with accreditation processes, self study reports, audits, institutional reviews, and quality assurance frameworks.
- Strong written and verbal communication skills.
- Excellent organisational, administrative, and coordination abilities.
- Strong analytical and problem solving skills.
- High attention to detail and accuracy.
Educational Qualifications
- Bachelor’s degree in Quality Assurance, Education, Business Administration, Management, Institutional Effectiveness, Data Analytics, or a related field.
- Desired: Certified Quality Auditor (CQA), Certified Quality Improvement Associate (CQIA), or equivalent.
- Desired: Qualifications or training in institutional effectiveness, higher education quality assurance, or accreditation.
- Desired: Training or certification related to data analytics, performance management, or institutional research.
- Desired: Familiarity with international accreditation frameworks such as AACSB, AMBA, EQUIS, and relevant higher education quality standards.
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