Quality Assurance Analyst
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Key skills for this role
About the Role
Quality Metrics & Performance Management: Champion quality metrics as benchmarks for diverse processes, focusing on Call Quality, FCR, CES, NPS, CSAT, and other pivotal metrics.
Key Skills for This Role
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Quality Metrics & Performance Management
: Champion quality metrics as benchmarks for diverse processes, focusing on Call Quality, FCR, CES, NPS, CSAT, and other pivotal metrics.
Best Qm Implementation
: Ensure implementation of BEST QM across all accounts
Client Relationship Management
: Excel in managing client relations, ensuring client needs and expectations are met with the highest standard of service quality and responsiveness.
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