B2B Sales Manager
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Key skills for this role
About the Role
Teleperformance is hiring a B2B Sales Manager (advertised as Operations Manager - Google Ads) to oversee cluster leads, drive operational efficiency, and lead sales teams for Google Ads initiatives.
Key Skills for This Role
Responsibilities
- Oversee all client facing dialogue, mediation of disputes, and adherence to service level agreements and revenue targets
- Facilitate swift resolution of partner concerns and provide critical updates to Director of Operations
- Champion client objectives and advocate for their strategic interests during consultations with executive leadership
- Deliver comprehensive status reports regarding account performance and operational activities
- Maintain integrity of organizational workflows by ensuring protocols and quality standards are followed
- Drive operational profitability through resource management and financial forecasting
- Foster professional advancement for direct reports through mentorship and performance coaching
- Architect comprehensive sales methodologies and evaluate their implementation and market impact
- Cultivate strong relationships with diverse stakeholders to elevate client satisfaction metrics
- Administer performance optimization strategies and conduct evaluations of personnel achievements
- Engage in consistent dialogue with key partners to uncover new commercial expansion opportunities
- Provide expert insights on market shifts, emerging trends, and competitive landscape
Requirements
- BA/BS degree, MBA preferred or equivalent practical experience
- 5+ years of sales experience in technology, digital ads, and/or internet
- 3+ years of experience leading a group of Sales teams, including coaching, mentoring and team development
- Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts
- Sales leadership ability to open up and develop successful long term business opportunities
- Analytical proficiency to derive insights from performance data and conduct analysis via Excel/Google Sheets
- Strong knowledge of Google Ads and understanding of synergy between different products
- Business leadership with strategic and commercial acumen
- People leadership with strong interpersonal skills and ability to develop talent
- Experience leading call center sales team is a plus
Full Job Posting
Job Overview
- In the capacity of Operations Manager, you are tasked with the vital oversight of various cluster leads and organizational segments.
- You will be instrumental in driving operational efficiency across these units to ensure alignment with our corporate mission and targets.
- Leveraging your expertise in sales and stakeholder management, you will navigate complex decision making processes.
- This role functions as the lead representative for our partners, prioritizing service excellence and the stability of business relations.
Key Responsibilities and Accountabilities
- Oversee all client facing dialogue, mediation of disputes, and rigorous adherence to service level agreements and revenue targets.
- Facilitate the swift resolution of partner concerns while providing the Director of Operations with critical updates on emerging issues.
- Champion client objectives and advocate for their strategic interests during consultations with executive leadership.
- Deliver comprehensive status reports regarding account performance and operational activities to the Director of Operations as required.
- Maintain the integrity of organizational workflows by ensuring all established protocols and quality standards are strictly followed.
- Drive operational profitability through meticulous resource management and accurate financial forecasting for your business unit.
- Foster professional advancement for direct reports and subsequent management tiers through dedicated mentorship and performance coaching.
- Architect comprehensive sales methodologies and rigorously evaluate their implementation and market impact.
- Cultivate strong relationships with diverse stakeholders to continuously elevate client satisfaction metrics.
- Administer performance optimization strategies and conduct thorough evaluations of personnel achievements.
- Engage in consistent dialogue with key partners to uncover and capitalize on new commercial expansion opportunities.
- Provide expert insights on market shifts, emerging trends, and the competitive landscape to inform business decisions.
Job Requirements
- BA/BS degree, preferred MBA or equivalent practical experience.
- 5+ years of sales experience in technology, digital ads, and/or internet, general management experience as well as a track record of growing a market.
- 3+ years of experience leading a group of Sales teams, including effective coaching, mentoring and team development.
- Experience devising breakthrough plans to achieve, develop and maintain client relationships and accounts.
- Sales leadership – ability to open up and develop successful and long term business opportunities and relationships.
- Analytical Proficiency – able to derive insights from performance data / dashboards and conduct analysis via Excel/Google Sheets.
- Steady performance in Quality Assurance either as a reviewer or through personal experience.
- Strong knowledge of Google Ads, understanding the synergy between different products.
- Business leadership – strategic and commercial acumen, proven capability to develop and deliver a joined up business strategy.
- People leadership – strong interpersonal skills, ability to identify, attract and develop talent.
- Strong analytical skills to interrogate performance, develop actionable insights and galvanize action.
- Experience in leading the call center sales team is a plus.
Mandatory
- Tenure: Should be more than 1 year with TP as a CL in Google Program.
- Compliance: No non compliant instance or warning emails/callouts in the last 1 year.
- Performance Rating Consistency: Must have achieved a "Meets/Exceeds" performance rating in the most recent appraisal cycle.
- Stakeholder Endorsement: A formal endorsement or recommendation from their current immediate supervisor or a cross functional peer.
- Project Leadership: Must have led at least one major site wide, program wide, or cross functional initiative that resulted in measurable process improvement.
Preferred
- Performance Consistency: Exceeded targets at least 2 out of last 3 quarters.
- Mentorship & Development: Documented evidence of successfully mentoring or coaching a team member who subsequently moved into a leadership position.
- Operational Depth: Demonstrated ability to manage complex escalations or crisis situations independently.
- Strategic Thinking: Submission of a brief (1 2 page) "Vision Statement" outlining approach to the Operations Manager role in the first 90 days.
- Cross Functional Fluency: Evidence of working effectively with partner teams to resolve systemic blockers.
- The eligible individual must include their most updated resume with the application.
Benefits & Perks
- Established career path supported by self assessments, virtual training, guided curriculums.
- Robust career path with a full development plan and opportunity to grow in organization.
- Paid 2 3 weeks training, 2 weeks accrued leaves.
- Continuous learning through progressive training specific to your tenure and skills.
- Competitive salary with incentive programs.
- Positive and supportive environment.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
- Fixed schedule Monday to Friday 9 am to 6 pm.
- Hybrid set up.
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