Fraud Monitoring Senior Analyst
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Key skills for this role
About the Role
ECCO Gulf Majorel Qatar is seeking a Fraud Monitoring Senior Analyst to lead real-time fraud monitoring, detection, investigation, and escalation within a bank's 24/7 Fraud Operations function.
Key Skills for This Role
Responsibilities
- Perform continuous (365/7/24) monitoring of fraud alerts generated by the system or received through other channels
- Review, triage and prioritise fraud alerts in line with approved risk based thresholds and escalation criteria
- Conduct initial analysis of suspicious transactions and customer activity across channels
- Contact customers to verify transactions and confirm legitimacy
- Apply preventive actions within assigned authority
- Escalate high risk, confirmed, or complex cases immediately to permanent staff
- Document all actions, findings, and communications in fraud case management systems
- Support interbank fraud coordination under AFCM protocols
- Participate in shift handovers ensuring continuity
Requirements
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service or related field
- 3 4 years experience in fraud monitoring, call center fraud handling, AFCM processes, banking operations or compliance functions
- Good knowledge of MS Office Applications (Excel, Word, Outlook)
- Ability to work rotating shifts, including nights, weekends, and public holidays
- Strong analytical and investigative skills
- Excellent verbal communication skills
- Good written documentation skills
- High attention to detail and discipline in following procedures
Full Job Posting
Job Description
- Join ECCO Gulf Majorel Qatar as a Fraud Monitoring Senior Analyst in Qatar
- Responsible for leading real time fraud monitoring, detection, investigation, and escalation activities within the Bank's 24/7 Fraud Operations function
- Supports compliance with (QCB) Anti Fraud Communication Mechanism (AFCM) requirements
- Serves as the primary operational escalation point during assigned shifts
Operational & Financial Responsibilities
- Perform continuous (365/7/24) monitoring of fraud alerts
- Review, triage and prioritise fraud alerts
- Conduct initial analysis of suspicious transactions and customer activity across channels
- Contact customers to verify transactions
- Apply preventive actions within assigned authority
- Escalate high risk, confirmed, or complex cases immediately
- Document all actions, findings, and communications
- Support interbank fraud coordination
- Maintain accurate logs of Fraud alerts, Fraud Registers, Customer contacts, Escalations
Required Profile
- Bachelor's degree in Banking, Finance, Accounting, Business Administration, Information Systems, Customer Service or a related field
- 3 4 years experience in fraud monitoring, call center fraud handling, AFCM processes, banking operations or compliance functions
- Good knowledge of MS Office Applications
- Prior experience in real time fraud monitoring or customer verification
- Communication skills in English and Arabic is preferred
- Strong analytical and investigative skills
- Ability to work rotating shifts, including nights, weekends, and public holidays
Offer
- Competitive salary package commensurate with experience and industry standards
- Comprehensive health and wellness benefits
- Opportunities for professional development and career advancement
- Inclusive and diverse work environment
- Access to a wide network of industry professionals and learning resources
- Annual performance based bonuses and incentives
- Generous leave policy
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