Project Manager - Offer Management
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Key skills for this role
About the Role
Etihad Airways seeks a Project Manager to lead technology projects in Revenue Management, Pricing, Network Planning, and Ancillaries. Requires 5+ years of project management experience in airline/travel technology and hands-on expertise with Amadeus Altéa PSS.
Key Skills for This Role
Responsibilities
- Lead the successful delivery of one or more projects within scope, budget, timeline, and quality objectives
- Drive benefits realisation and business value from project outcomes
- Develop and maintain integrated project plans aligned to business objectives
- Lead requirements, scoping, and solution definition activities in partnership with business and technology teams
- Manage initiatives involving Amadeus Altéa PSS and adjacent offer, retailing, and distribution platforms
- Evaluate and address complex project risks and issues accurately and objectively
- Build and maintain effective stakeholder relationships across multiple business functions
- Ensure timely and accurate project communications, governance updates, and reporting
- Manage project scope, change control, risks, dependencies, assumptions, and issues
- Oversee project financials and identify opportunities to improve delivery efficiency
- Provide regular project and portfolio reporting in line with PMO standards
- Partner with internal teams, vendors, and Amadeus to ensure successful delivery outcomes
Requirements
- Bachelor's degree in Computer Science, Engineering, Business Administration, Information Technology, or related discipline
- Minimum 5+ years of project management experience delivering complex technology and business transformation programmes
- Experience within an airline, travel technology, or aviation environment with exposure to Revenue Management, Pricing, Network Planning, Ancillary Products, or Airline Retailing systems
- Strong hands on experience delivering projects within the Amadeus Altéa PSS ecosystem (Reservations, Inventory, Departure Control) and related commercial platforms
- Experience managing Amadeus and third party vendors as delivery partners
- Effective interpersonal, collaboration, team building, and communication skills
- Strong analytical, planning, and organisational skills with ability to manage competing demands
- PMP, PRINCE2, or equivalent project management certification preferred
Full Job Posting
Synopsis
- Reporting to the Head of Offer, the Project Manager – Offer Management is responsible for the end to end delivery of technology projects across the Offer portfolio, including Revenue Management, Pricing, Network Planning, and Ancillaries.
- The role ensures projects are delivered on time, within budget, and to the required quality standards while driving measurable business value.
- Working within the PMO governance framework, the Project Manager will collaborate closely with commercial, distribution, and technology stakeholders, acting as the key liaison across teams and third party partners.
- Given the portfolio's reliance on core airline systems, strong hands on expertise in the Amadeus Altéa PSS ecosystem is essential.
Accountabilities
- Lead the successful delivery of one or more projects within scope, budget, timeline, and quality objectives.
- Drive benefits realisation and business value from project outcomes.
- Develop and maintain integrated project plans aligned to business objectives.
- Lead requirements, scoping, and solution definition activities in partnership with business and technology teams.
- Manage initiatives involving Amadeus Altéa PSS and adjacent offer, retailing, and distribution platforms.
- Evaluate and address complex project risks and issues accurately and objectively.
- Build and maintain effective stakeholder relationships across multiple business functions.
- Ensure timely and accurate project communications, governance updates, and reporting.
- Manage project scope, change control, risks, dependencies, assumptions, and issues.
- Oversee project financials and identify opportunities to improve delivery efficiency.
- Provide regular project and portfolio reporting in line with PMO standards.
- Partner with internal teams, vendors, and Amadeus to ensure successful delivery outcomes.
Education & Experience
- Bachelor's degree in Computer Science, Engineering, Business Administration, Information Technology, or a related discipline.
- Minimum 5+ years of project management experience delivering complex technology and business transformation programmes.
- Experience within an airline, travel technology, or aviation environment, with exposure to Revenue Management, Pricing, Network Planning, Ancillary Products, or Airline Retailing systems.
- Mandatory: Strong hands on experience delivering projects within the Amadeus Altéa PSS ecosystem (Reservations, Inventory, Departure Control) and related commercial platforms.
- Experience managing Amadeus and third party vendors as delivery partners.
- Knowledge of modern airline retailing concepts, including NDC, Offer & Order Management, is advantageous.
- Effective interpersonal skills including collaborating, team building, and communication skills to build strong relationships with stakeholders.
- Strong analytical, planning, and organisational skills with an ability to manage competing demands.
- PMP, PRINCE2, or equivalent project management certification is preferred.
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