Guest Transportation Manager
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Key skills for this role
About the Role
Etihad Airways seeks a Guest Transportation Manager to lead chauffeur and shuttle operations across UAE and globally, ensuring a premium guest experience. The role requires 7-10 years of transportation or aviation ground services experience, with 5 years in management.
Key Skills for This Role
Responsibilities
- Develop and deliver the Guest Transportation strategy, driving cost efficiency and service innovation.
- Oversee end to end chauffeur and shuttle operations, ensuring consistent delivery of SOPs, SLAs, and service standards.
- Manage the full vendor lifecycle including selection, contracting, performance monitoring, and compliance.
- Ensure a seamless, premium guest journey by maintaining high standards of service quality, punctuality, and customer care.
- Enforce adherence to safety, regulatory, and risk management frameworks.
- Own budget accountability, cost control, and identification of financial optimization opportunities.
- Drive reporting, analytics, and KPI tracking to support data led decision making.
- Collaborate with internal and external stakeholders to ensure integrated service delivery.
- Lead and develop a high performing team, fostering accountability and operational excellence.
- Manage process redesigns to facilitate improved delivery through agile projects and innovative tools.
Requirements
- A Bachelor’s degree in any discipline is required.
- Minimum 7–10 years of experience in transportation, aviation ground services, mobility, or related operations
- Minimum 5 years in a management role overseeing operations and vendor ecosystems
- Strong experience in vendor management, service delivery, and budget control
- Experience of Aviation sector is preferred or premium service environments is preferred.
Full Job Posting
Synopsis
- Lead the design, execution, and continuous improvement of Etihad’s Guest Transportation strategy across UAE and global operations.
- Ensure a seamless, safe, and premium end to end guest experience.
- Accountable for operational performance, vendor management, service delivery, and financial control of chauffeur and shuttle services.
Accountabilities
- Strategy & Planning: Develop and deliver the Guest Transportation strategy.
- Operations & Service Delivery: Oversee end to end chauffeur and shuttle operations.
- Vendor Management: Manage the full vendor lifecycle.
- Guest Experience: Ensure a seamless, premium guest journey.
- Safety & Compliance: Enforce adherence to safety and regulatory frameworks.
- Financial Management: Own budget accountability and cost control.
- Data & Performance: Drive reporting, analytics, and KPI tracking.
- Stakeholder Management: Collaborate with internal and external stakeholders.
- People Leadership: Lead and develop a high performing team.
- Manage process redesigns to facilitate improved delivery through agile projects.
Education & Experience
- A Bachelor’s degree in any discipline is required.
- Minimum 7–10 years of experience in transportation, aviation ground services, mobility, or related operations.
- Minimum 5 years in a management role overseeing operations and vendor ecosystems.
- Strong experience in vendor management, service delivery, and budget control.
- Experience of Aviation sector is preferred or premium service environments is preferred.
Additional Information
- Etihad Airways is the UAE’s national airline, shaping the future of global aviation.
- Recruitment Fraud Alert: Beware of fraudulent job offers; Etihad never asks for personal information or payment during recruitment.
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