Project Manager.Injaz-TECH-Channels.MIT
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Key skills for this role
About the Role
Mashreq is seeking a Project Manager to own the end-to-end ATM estate across UAE & IBG. Responsibilities include ensuring uptime, leading incident command, managing vendors, and driving continuous improvement.
Key Skills for This Role
Responsibilities
- End to End ATM Estate Ownership including availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
- Ensure real time monitoring of hardware, software, network, and switch connectivity
- Maintain defined MTTR, uptime targets, and service availability KPIs
- Lead centralized monitoring of ATM estate and act as incident commander for P1/P2 outages
- Drive RCA discipline and permanent fix implementation
- Own end to end vendor performance and define, track, and enforce SLA/KPI adherence
- Govern all ATM related deployments including software upgrades, patches, new feature rollouts, hardware refresh
- Own ATM DR strategy and execution including switch failover, network resilience, site level redundancy
- Ensure closure of internal audit findings, regulatory observations, security gaps
- Drive automation of monitoring, incident detection, predictive maintenance
- Act as single point of ownership across business, technology teams, vendors & custodians
Requirements
- Experience in ATM estate ownership and management
- Knowledge of ATM hardware, software, network, and switch connectivity
- Experience with vendor and SLA governance
- Strong incident command and RCA discipline
- Familiarity with CBUAE regulations and internal governance
Full Job Posting
Key Responsibilities
- End to End ATM Estate Ownership: Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG.
- Ensure real time monitoring of hardware, software, network, and switch connectivity.
- Maintain defined MTTR, uptime targets, and service availability KPIs.
- 24x7 Monitoring & Incident Command: Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems).
- Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure.
- Drive RCA discipline and permanent fix implementation, not repeat firefighting.
- Vendor & SLA Governance: Own end to end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors.
- Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location).
- Lead commercial and performance reviews with vendors.
- Drive penalties / service improvements where required.
- Change, Release & Deployment Control: Govern all ATM related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh.
- Ensure zero defect releases into production.
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