Program Support Specialist

About the Department

Position Duties

• P articipant Data & Compliance Focus - Primary responsibility for data integrity, attendance verification, module completion tracking, and stipend eligibility documentation. - Ongoing monitoring of participant records to ensure compliance with program requirements. Youth Engagement & Events Focus - Primary responsibility for youth communication, participant support, orientation logistics, and event coordination. - Support youth engagement before, during, and after program activities. Core Duties & Responsibilities (Shared) - Serve as day-to-day support for hundreds of youth participants, responding to inquiries related to participation, attendance, stipends, program requirements, and events. - Maintain and manage large participant tracking databases and spreadsheets, ensuring accuracy across attendance, eligibility, module completion, and payment status. - Verify completion of required workforce readiness modules, certifications, and participation milestones tied to stipend eligibility. - Cross-check attendance records, documentation, and participation data prior to stipend processing to reduce errors, delays, and compliance risks. - Support stipend and payment coordination, including internal tracking, reconciliation, and preparation of required documentation. - Assist with in-person and virtual events, including orientations, workshops, site placements, and program close-out activities. - Coordinate closely with one another and the Program Manager to meet strict deadlines and respond quickly during high-volume periods. - Provide hands-on youth support, troubleshooting issues related to onboarding, participation barriers, and required forms or documentation.