Program Manager II Strategic Initiatives MENA A-Now
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Amazon Now is hiring a Program Manager to drive improvements in store capacity, cost-per-order, and delivery speed for ultra-fast grocery delivery in Saudi Arabia. The role involves cross-functional project management across Last Mile, Middle Mile, and Under-The-Roof operations.
Key Skills for This Role
Responsibilities
- Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores
- Drive cost per order reduction across end to end operations: UTR pick efficiency, DA productivity, hub to store transhipment costs, and middle mile truck utilisation
- Own the programme roadmap for Click to Door (C2D) reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery
- Scope, plan, and execute operational improvement projects end to end from opportunity identification to measurable business impact
- Build and manage a portfolio of initiatives across capacity, cost, and speed with clear prioritisation based on CX and P&L impact
- Drive cross functional alignment with ACES, Tech, Finance, Category, and operations teams to remove blockers and deliver on commitments
Requirements
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Master's degree
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Full Job Posting
Description
- Amazon Now is building the future of ultra fast grocery delivery across the Middle East. We are looking for a Program Manager to drive measurable improvements across store capacity management, cost per order reduction, and delivery speed (Click to Door).
- This role sits within the Operations Excellence function and is responsible for identifying, scoping, and delivering high impact programmes that improve customer experience and unit economics across Amazon Now’s network in Saudi Arabia.
Key job responsibilities
- Store Capacity & Cost Management: Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores.
- Drive cost per order reduction across the end to end operation: UTR pick efficiency, DA productivity, hub to store transhipment costs, and middle mile truck utilisation.
- Analyse operational cost structures to identify the highest leverage opportunities for unit economics improvement.
- Partner with UTR, Last Mile, and Middle Mile teams to implement changes that reduce waste, improve throughput, and lower cost to serve.
- Develop and maintain dashboards and reporting mechanisms to track capacity utilisation and cost metrics across KSA stores.
- Delivery Speed & Click to Door (C2D): Own the programme roadmap for C2D reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery.
- Analyse delivery defects, early delivery marking, DNR patterns, and other CX pain points to drive root cause resolution.
- Identify and eliminate handoff delays between UTR, Middle Mile, and Last Mile that contribute to C2D inflation.
- Project & Programme Delivery: Scope, plan, and execute operational improvement projects end to end.
- Build and manage a portfolio of initiatives across capacity, cost, and speed.
- Create mechanisms for project tracking, stakeholder communication, and escalation.
- Drive cross functional alignment with ACES, Tech, Finance, Category, and operations teams.
Basic Qualifications
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Master's degree
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
Preferred Qualifications
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in project management methodologies, business analysis, or process improvement
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Restaurant General Manager
Dubai, UAE
Hilton is seeking a Restaurant General Manager to lead daily operations for a hotel dining outlet, deliver exceptional guest experiences, inspire the team, drive revenue growth, and uphold regulatory standards. Requires
Senior Institutional Sales - MENA
Dubai, UAE
Saxo Bank is seeking a Senior Institutional Sales professional to originate new institutional partnerships in the MENA region, focusing on banks, external asset managers, and IFAs. The role requires 5-8 years of solution
Senior HR Generalist
Dubai, UAE
KBR is seeking an experienced Senior HR Generalist for their Dubai office to manage HR operations, compensation, benefits, talent acquisition, and employee relations. The role requires 12+ years of experience with strong
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
TALENTMATE is seeking an Internship - Business Planning and Analysis Coordinator to support two Area Managers for local markets at Hermès Perfume and Beauty in Dubai. Responsibilities include monitoring business plans, m
Technical HSE Specialist
Abu Dhabi, UAE
Worley is seeking a Technical HSE Specialist for a mega Oil & Gas project in Abu Dhabi. The role requires 15+ years of experience in Loss Prevention Engineering, ADNOC project experience, and offshore project experience.
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Zutari seeks an experienced Resident Engineer for major infrastructure works in Dubai. The role requires strong bridge and road infrastructure experience, RTA approval, and the ability to lead site supervision. Ideal can
Construction Supervisor-Mechanical
Abu Dhabi, UAE
Worley seeks a Construction Supervisor - Mechanical for a project in Abu Dhabi. The role involves supervising mechanical construction activities, coordinating with EPC contractors, and ensuring compliance with safety and
Build And Release Engineer
Dubai, UAE
TALENTMATE is recruiting a Build and Release Engineer for a client to oversee build and deployment processes. The role involves setting up build tools, implementing continuous integration, and managing deployment pipelin
Restaurant General Manager
Dubai, UAE
Senior Institutional Sales - MENA
Dubai, UAE
Senior HR Generalist
Dubai, UAE
Internship - Business Planning And Analysis Coordinator - Hermès Perfume And Beauty - Dubaï M W
Dubai, UAE
Technical HSE Specialist
Abu Dhabi, UAE
Resident Engineer Bridges And Infrastructure - Dubai
Dubai, UAE
Construction Supervisor-Mechanical
Abu Dhabi, UAE
Build And Release Engineer
Dubai, UAE