Program Manager II Strategic Initiatives MENA A-Now
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Key skills for this role
About the Role
Amazon Now is seeking a Program Manager to drive improvements in store capacity, cost-per-order, and delivery speed for ultra-fast grocery delivery in Saudi Arabia.
Key Skills for This Role
Responsibilities
- Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores.
- Drive cost per order reduction across the end to end operation: UTR pick efficiency, DA productivity, hub to store transhipment costs, and middle mile truck utilisation.
- Analyse operational cost structures to identify the highest leverage opportunities for unit economics improvement.
- Partner with UTR, Last Mile, and Middle Mile teams to implement changes that reduce waste, improve throughput, and lower cost to serve.
- Develop and maintain dashboards and reporting mechanisms to track capacity utilisation and cost metrics across KSA stores.
- Own the programme roadmap for Click to Door (C2D) reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery.
- Analyse delivery defects, early delivery marking, DNR patterns, and other CX pain points to drive root cause resolution.
- Scope, plan, and execute operational improvement projects end to end, from opportunity identification through to measurable business impact.
- Build and manage a portfolio of initiatives across capacity, cost, and speed, with clear prioritisation based on CX and P&L impact.
- Drive cross functional alignment with ACES, Tech, Finance, Category, and operations teams to remove blockers and deliver on commitments.
Requirements
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non tech teams
- 5+ years of defining and implementing process improvement initiatives using data and metrics
- Master's degree
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- 5+ years of driving end to end delivery and communicating results to senior leadership
- 5+ years of driving process improvements
- Experience in stakeholder management
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Full Job Posting
Job Description
- Amazon Now is building the future of ultra fast grocery delivery across the Middle East. We are looking for a Program Manager to drive measurable improvements across store capacity management, cost per order reduction, and delivery speed (Click to Door).
- This role sits within the Operations Excellence function and is responsible for identifying, scoping, and delivering high impact programmes that improve customer experience and unit economics across Amazon Now’s network in Saudi Arabia.
- You will work across Last Mile, Middle Mile, and Under The Roof (UTR) operations to find inefficiencies, build the business case, and drive cross functional execution.
Key job responsibilities
- Own programmes to optimise store capacity utilization, including bin density, ASIN rationalisation, gas tank management, and space allocation across darkstores.
- Drive cost per order reduction across the end to end operation: UTR pick efficiency, DA productivity, hub to store transhipment costs, and middle mile truck utilisation.
- Analyse operational cost structures to identify the highest leverage opportunities for unit economics improvement. Build business cases with clear ROI and execution plans.
- Partner with UTR, Last Mile, and Middle Mile teams to implement changes that reduce waste, improve throughput, and lower cost to serve without degrading customer experience.
- Develop and maintain dashboards and reporting mechanisms to track capacity utilisation and cost metrics across KSA stores.
- Own the programme roadmap for C2D reduction, identifying bottlenecks across order acceptance, pick & pack, dispatch, and last mile delivery.
- Analyse delivery defects, early delivery marking, Did Not Receive (DNR) patterns, and other CX pain points to drive root cause resolution.
- Identify and eliminate handoff delays between UTR, Middle Mile, and Last Mile that contribute to C2D inflation.
- Scope, plan, and execute operational improvement projects end to end, from opportunity identification through to measurable business impact.
- Build and manage a portfolio of initiatives across capacity, cost, and speed, with clear prioritisation based on CX and P&L impact.
- Create mechanisms for project tracking, stakeholder communication, and escalation. Maintain a clear view of project status, risks, and dependencies.
- Drive cross functional alignment with ACES, Tech, Finance, Category, and operations teams to remove blockers and deliver on commitments.
Basic Qualifications
- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Master's degree
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
Preferred Qualifications
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in project management methodologies, business analysis, or process improvement
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
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