Program Manager

Overview

Program Manager – ICT

Budget, Procurement & Commercial Management

• Lead annual ICT budget planning in coordination with senior management and stakeholders
• Review and validate project/program budget estimations and financial forecasts
• Oversee budget utilization, financial controls, and cost optimization across programs
• Manage procurement planning, tendering processes, and contract renewals
• Oversee commercial aspects including contracts, work orders, and invoicing
• Engage with internal and external stakeholders to provide updates on budget, risks, and consumption

Program & Project Governance

• Establish and drive PMO governance frameworks, standards, and controls
• Define and maintain program performance metrics and compliance processes
• Implement program and project health assessment mechanisms
• Ensure alignment of IT programs with organizational strategy

Resource Management

• Monitor current resource utilization across programs and projects
• Forecast future resource requirements and support workforce planning
• Assist in resource allocation to meet delivery timelines and budget constraints
• Identify and mitigate resourcing risks proactively

Risk Management

• Identify, assess, and escalate program-level risks (financial, procurement, contractual)
• Collaborate with stakeholders to resolve risks in a timely manner
• Ensure risk mitigation strategies are implemented across programs

Management Reporting

• Provide regular program-level reporting to senior leadership and stakeholders
• Develop dashboards and reporting frameworks for project and program health
• Support program managers with structured reporting mechanisms

People Management & Leadership

• Lead and manage PMO team members, including task allocation and performance tracking
• Provide guidance, mentorship, and support for team development
• Drive continuous improvement and succession planning within the PMO

Experience & Education

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• 12+ years of experience in IT, including significant experience in managerial/PMO roles
• Strong background in ICT program management, governance, and delivery

• PMP (Project Management Professional)

• ITIL Certification

Technical Skills

• Strong expertise in IT program and portfolio management
• Experience in budgeting, procurement, and commercial contract management
• Knowledge of governance frameworks, KPIs, and program performance metrics
• Strong understanding of risk management and compliance practices
• Experience in stakeholder management across government and enterprise environments
• Excellent reporting, communication, and leadership skills