Program Management Office Analyst
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Key skills for this role
About the Role
Albatha Group seeks a PMO Analyst to support IT project management standards, governance, and change management. The role involves tracking projects, risk management, reporting, and coordinating with stakeholders.
Key Skills for This Role
Responsibilities
- Ensure timely preparation and distribution of project and ticket status reports to relevant stakeholders
- Monitor ongoing projects to ensure timely execution and completion within determined parameters
- Create and maintain all project artifacts and communicate to relevant stakeholders
- Conduct regular project status calls weekly and monthly
- Manage and recommend improvements to project methodologies as needed
- Support IT compliance team by ensuring adherence to process, policies and procedures
- Coordinate and conduct meetings with CAB to discuss relevant changes
- Conduct project audits and post project evaluations
Requirements
- University degree or equivalent
- Minimum 5+ years of related work experience in IT PMO, Project Coordination, or Change Analyst role within an ITIL/ITSM environment
- Industry standard project management credentials such as PMP or PRINCE2 Practitioner highly preferred
- Good understanding of Enterprise IT infrastructure and applications
- Strong organizational and time management skills
- Fluent in verbal & written communication in English
Full Job Posting
Job Overview
- To work closely with the IT Management to ensure successful implementation of project management standards, processes, and governance across the organization.
- Focus on tracking projects and changes, supporting project managers, and ensuring projects are delivered within budget, scope & time.
- The change coordinator will monitor project progress, perform risk management, and help create project insights for stakeholders.
- Supports change management specific areas involving monitoring change requests on the IT service desk to ensure compliance with IT service management framework.
Business Performance
- Ensure timely preparation and distribution of project and ticket status reports to relevant stakeholders.
- Monitor ongoing projects to ensure timely execution and completion, tracking that each stage is completed within the determined parameters.
- Create and maintain all project artifacts and communicate to relevant stakeholders at the appropriate point in time.
- Conduct regular project status calls weekly and monthly.
- Manage and recommend improvements to project methodologies as needed.
- Keep records of all IT governance meetings.
- Prepare and distribute minutes of meetings to relevant stakeholders.
- Support the IT compliance team by ensuring adherence to process, policies and procedures.
- Prepare weekly/monthly reports and distribute them to relevant stakeholders.
- Ensure all changes adhere to ABH IT's Change Management standards and procedures.
- Coordinate and conduct meetings with CAB to discuss relevant changes.
- Conduct project audits and post project evaluations to ensure lessons learned were documented and applied.
Customers and Partner Relations
- Coordinate activities to respond promptly to internal customer support requests.
- Assist in organizing and preparing for steering committee (Steerco) meetings.
- Work closely with stakeholders to gather feedback on project performance and identify areas for improvement.
- Maintain effective working relationships with users, ensuring alignment between IT and business objectives.
- Maintain effective working relationships and interaction with external vendors and partners to assure delivery as per Albatha Standards.
People Management
- Foster a strong team spirit among colleagues and supporting departments to work towards shared goals.
- Create a participative and supportive team culture.
- Motivate, train, and develop team members while ensuring compliance with performance appraisals and employee procedures.
Leadership/Innovation
- Keep the management team informed about significant issues and actions being taken to address them.
- Contribute to the continuous improvement of project management processes, methodologies, and tools.
- Stay informed of industry best practices and new tools that can enhance project management efficiency.
- Research and identify appropriate innovative tools in the area of NOC and PMO.
- Support the adoption of innovative tools and techniques within the PMO to improve project outcomes and governance.
- Ensure the team’s commitment and progress toward the corporate mission, vision, and core values through monthly meetings.
Qualifications/Requirements
- A university degree or equivalent.
- Minimum 5+ years of related work experience in an IT PMO, Project Coordination, or Change Analyst role within an ITIL/ITSM environment.
- Industry standard project management credentials, such as PMP or PRINCE2 Practitioner, is highly preferred.
- Good understanding of Enterprise IT infrastructure and applications.
- Knowledge in the following fields would be an advantage: SAP S/4HANA environment landscape, Firewall / Antivirus, Servers, Network, Operating Systems.
- Strong organizational and time management skills.
- Strong Interpersonal skills.
- Strong Office suite skills, including MS Project.
- Fluent in verbal & written communication in English language.
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