Program Director / General Manager (Education & Consultation Platform)

About the Organisation

Role Overview

Programme and Curriculum

• Own the overall quality and direction of the academy and membership programme.
• Develop and continuously improve training curricula across all academies.
• Select classes, workshops, and mentoring sessions based on member needs and market demand.
• Prepare and manage the monthly training calendar.
• Review lesson plans and training materials for quality and relevance.
• Monitor attendance, feedback, and learning outcomes.

Trainer and Mentor Management

• Recruit, interview, and approve trainers and mentors.
• Coordinate Academy Lead Trainers.
• Establish standards for trainer quality and delivery.
• Monitor trainer performance and member feedback.
• Address performance or reliability issues and replace trainers when required.
• Build and maintain a network of industry experts and mentors.

Member Experience

• Monitor member engagement, attendance, and satisfaction.
• Improve the member journey and increase programme participation.
• Analyse feedback and implement improvements.
• Ensure members receive valuable and relevant training and mentorship.

Programme Operations

• Ensure smooth delivery of classes, workshops, and mentoring sessions.
• Coordinate trainers, mentors, and internal teams against the programme calendar.
• Establish efficient processes and SOPs for programme delivery.
• Work with the Content/LMS Coordinator to publish classes, recordings, and materials on time.
• Resolve operational issues quickly and effectively.

Growth and Commercial Development

• Identify new programme and academy opportunities.
• Analyse member needs and market trends to develop relevant offerings.
• Support initiatives that improve membership acquisition, engagement, and retention.
• Identify partnerships with industry experts, businesses, and other organisations.
• Monitor commercial performance and provide growth recommendations.

Leadership and Reporting

• Lead and coordinate the programme team and Academy Lead Trainers.
• Establish clear KPIs and performance expectations.
• Prepare regular reports for the Founder on programme performance, member engagement, and key challenges.
• Translate the Founder's vision into structured and executable programmes.
• Take ownership of problems and develop practical solutions.

Ideal Candidate

• The ideal candidate has 8 to 12+ years of relevant experience, ideally in education, training, academies, membership platforms, professional development, or consulting.
• The candidate has experience managing training programmes, academies, or learning platforms.
• The candidate has strong experience managing trainers, mentors, instructors, or subject matter experts.
• The candidate has experience developing curricula, programmes, and training calendars.
• The candidate has strong people-management, leadership, organisational, operational, commercial, reporting, analytical, and problem-solving capabilities.
• The candidate has experience working directly with founders or senior leadership and brings a hands-on, entrepreneurial approach.