Program Coordinator

Overview

Key Responsibilities

• Program Sales and Enrollment
• Convert qualified in-clinic prospects into enrolled patients for designated programs
• Conduct structured consultations to understand patient needs and clearly present the clinical and financial value of our programs
• Proactively engage and convert prospective patients through direct, consultative sales conversations via phone, WhatsApp, Meta Channels, and email with a clear focus on program enrolment and revenue generation, while maintaining sales SLAs
• Cross-sell and upsell relevant services to existing patients
• Meet or exceed monthly and quarterly enrollment and revenue targets
• Conduct onboarding as a milestone-based process and schedule the patient's next appointment or follow-up prior to the conclusion of the session
• Patient Retention and Engagement
• Proactively engage patients throughout their care journey to maintain consistent attendance, adherence, and progress
• Contact patients in advance of upcoming appointments, refill dates, and program milestones via phone, WhatsApp, and email
• Identify and respond to at-risk patients in a timely manner, applying the appropriate retention measures
• Conduct structured re-engagement outreach for patients showing signs of disengagement
• Maintain accurate documentation of all retention activities and outcomes in the CRM
• Program Coordination:
• Schedule appointments and manage patient flow through EMR systems
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc)
• Facilitate efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery

• Patient Relationship Management

• Build strong relationships with patients, serving as their primary point of contact
• Address inquiries and concerns promptly to ensure a positive patient experience and retention
• Product Knowledge and Promotion:
• Maintain up-to-date knowledge of company services and healthcare industry trends
• Confidently articulate the clinical benefits and return on investment of our programs to drive patient decision-making

Qualifications & Requirements

• Bachelor's degree in healthcare administration, management, or a related field
• At least 2 years of direct sales experience in a healthcare, medical, or wellness environment in the UAE. Experience in a patient coordination role alone will not be considered
• Demonstrable track record of meeting or exceeding sales targets in a healthcare setting, with evidence of closed deals or enrolment conversions
• Strong communication, interpersonal, and problem-solving skills
• Experience with CRM, EMR, and insurance systems required
• Ability to work weekends and public holidays
• Professional, adaptable, and patient-focused approach
• Candidates with a background in B2C or consultative sales outside of healthcare will not be considered for this role