Healthcare Assistant DSO
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Key skills for this role
About the Role
GluCare Integrated Diabetes Center seeks a Healthcare Assistant to provide administrative and clerical support in a diabetes care clinic. The role involves patient coordination, appointment scheduling, medical records management, and supporting the healthcare team.
Key Skills for This Role
Responsibilities
- Schedule, confirm, and manage patient appointments including follow ups and rescheduling
- Address patient inquiries in person, via phone, or email
- Assist physicians and healthcare staff with administrative tasks including document preparation
- Manage clinic correspondence including emails, memos, and mail distribution
- Ensure availability and proper functioning of office supplies and equipment
- Monitor clinic daily schedule and ensure effective time management for appointments
- Coordinate with other departments to streamline patient services
- Assist in organizing staff meetings, training sessions, and clinic events
- Adhere to clinic policies, protocols, and UAE healthcare regulations
- Support quality improvement initiatives
- Conduct clinical questionnaires
- Understand and follow hospital infection control policies
Requirements
- Diploma or degree in healthcare administration, medical assisting, or related field
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting
- Familiarity with medical terminology and clinic workflows
- Familiarity with healthcare management systems such as EMR/EHR software
- Strong computer skills including MS Office Suite
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask and remain calm under pressure
Full Job Posting
About GluCare
- GluCare is a leading healthcare clinic specializing in comprehensive diabetes care.
- The clinic leverages wearables, IoT, machine learning, and AI for personalized patient coaching.
Job Summary
- The Healthcare Assistant provides administrative and clerical support to ensure smooth clinic operations.
- Role involves managing patient interactions, coordinating appointments, maintaining medical records, and supporting the healthcare team.
Key Responsibilities
- Schedule, confirm, and manage patient appointments efficiently.
- Address patient inquiries in person, via phone, or email.
- Assist physicians and healthcare staff with administrative tasks.
- Manage clinic correspondence including emails, memos, and mail distribution.
- Ensure availability and proper functioning of office supplies and equipment.
- Monitor clinic daily schedule and ensure effective time management.
- Coordinate with other departments to streamline patient services.
- Assist in organizing staff meetings, training sessions, and clinic events.
- Adhere to clinic policies, protocols, and UAE healthcare regulations.
- Support quality improvement initiatives.
- Conduct clinical questionnaires.
- Understand and follow hospital infection control policies.
Requirements
- Diploma or degree in healthcare administration, medical assisting, or related field.
- Certification in medical administration is an advantage.
- Minimum 2 years of experience in a similar role, preferably in healthcare.
- Familiarity with medical terminology and clinic workflows.
- Familiarity with healthcare management systems such as EMR/EHR software.
- Strong computer skills including MS Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Ability to multitask and remain calm under pressure.
Key Performance Indicators
- Patient satisfaction scores related to administrative services.
- Accuracy and timeliness of appointment scheduling and medical record updates.
- Compliance with clinic policies and healthcare regulations.
- Effective coordination with healthcare staff and other departments.
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