Clinic Operations Manager
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Key skills for this role
About the Role
Metabolic is seeking a Clinic Operations Manager to oversee daily operations of a premium medical clinic, ensuring seamless clinical support and hospitality. The role requires 5+ years in healthcare operations, managing patient affairs, nursing, pharmacy, and facilities.
Key Skills for This Role
Responsibilities
- Manage the administrative core of the clinic, overseeing patient registration, billing accuracy, insurance coordination, and data integrity
- Lead all patient facing interactions, ensuring a five star hospitality experience, managing VIP requirements, and driving service recovery
- Provide operational leadership to Pharmacy and Nursing teams, focusing on scheduling, resource fulfilment, and workflow integration
- Uphold hospital grade cleanliness alongside a luxury hotel aesthetic throughout the facility
- Oversee cleaning crews and barista teams to ensure the environment is pristine and F&B service meets premium standards
- Coordinate with managers at other sites to load balance patient volumes and share resources during peak periods
- Manage flexible deployment of staff across sites to cover gaps, prevent burnout, and maintain consistent service levels
- Design and own the master schedule for all direct reports, ensuring 100% coverage across Patient Affairs, Patient Relations, Nursing, Pharmacy, and Facilities
- Align Nursing shifts with Doctor consultation hours and ensure Pharmacy staffing matches peak discharge windows
- Conduct rigorous daily walkthroughs of the entire facility, ensuring all areas meet health authority standards and luxury brand guidelines
- Oversee procurement and stock management of non medical inventory
- Maintain accurate compliance records and support audit readiness
Requirements
- 5+ years in Healthcare Operations, ideally within a multi site private clinic or luxury medical centre
- Proven ability to manage both clinical and hospitality demands
- Proven ability to resolve staffing gaps and redirect patient flows in real time
- Proficiency in EMR (Electronic Medical Records) and advanced workforce scheduling software
Full Job Posting
Position Overview
- The Clinic Operations Manager is responsible for the seamless daily operation of both clinical support and premium hospitality functions.
- Reporting directly to the Head of Operations & Nursing, this role drives site level performance while proactively collaborating with peer managers across the group to optimise shared resources, staffing, and patient flow.
Reporting Lines
- Direct Report To: Head of Operations & Nursing
- Collaboration Mandate: High frequency coordination with peer Clinic Operations Managers across all group sites.
Key Accountabilities
- Manage the administrative core of the clinic, overseeing patient registration, billing accuracy, insurance coordination, and data integrity
- Lead all patient facing interactions, ensuring a five star hospitality experience, managing VIP requirements, and driving service recovery when issues arise
- Provide both clinical & non clinical operational leadership to Pharmacy and Nursing teams, focusing on scheduling, resource fulfilment, and workflow integration with the administrative front end
- Uphold hospital grade cleanliness alongside a luxury hotel aesthetic throughout the facility
- Oversee cleaning crews and barista teams to ensure the environment is pristine and F&B service meets the group's premium standards
Group Collaboration & Resource Agility
- Act as a key member of the group's leadership network, coordinating with managers at other sites to load balance patient volumes and share resources during peak periods
- Manage the flexible deployment of staff — including Patient Affairs and Nursing support — across sites to cover gaps, prevent burnout, and maintain consistent service levels
- Work with the Head of Operations & Nursing to ensure SOPs are fully standardised, enabling staff to transition between locations without friction
Workforce & Rota Management
- Design and own the master schedule for all direct reports, ensuring 100% coverage across Patient Affairs, Patient Relations, Nursing, Pharmacy, and Facilities
- Align Nursing shifts with Doctor consultation hours and ensure Pharmacy staffing matches peak discharge windows
- Manage leave planning, absence cover, and contingency scheduling to maintain uninterrupted service delivery
Facility Integrity & Regulatory Compliance
- Conduct rigorous daily walkthroughs of the entire facility — barista stations, patient lounges, and clinical rooms — ensuring all areas meet applicable health authority standards and the group's luxury brand guidelines
- Oversee the procurement and stock management of non medical inventory, ensuring the facility is consistently equipped to serve patients and staff
- Maintain accurate compliance records and support audit readiness in line with regulatory requirements
Requirements
- Experience: 5+ years in Healthcare Operations, ideally within a multi site private clinic or luxury medical centre
- Leadership Style: A matrix leader who can manage the technical demands of a Pharmacy and the hospitality expectations of a barista team with equal fluency
- Agility: Proven ability to resolve staffing gaps and redirect patient flows in real time
- Technical: Proficiency in EMR (Electronic Medical Records) and advanced workforce scheduling software
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